FAQs
What is the primary responsibility of a Customer Service Team Leader at William Hill?
The primary responsibility of a Customer Service Team Leader at William Hill is to lead and motivate a team of Customer Service Representatives, ensuring a high-quality customer experience on the shop floor while maintaining visual standards and coaching the team.
What kind of experience do I need to be eligible for this role?
To be eligible for the Customer Service Team Leader role, you need supervisory experience, great people skills, and a positive, can-do attitude.
What does the working schedule look like for this position?
The working schedule varies, as shops operate between 8 am and 10 pm, Monday to Sunday. Shifts are set on a rota basis and may include evening and weekend work.
What age do I need to be to apply for the Customer Service Team Leader position?
You must be aged 18 or older to apply for the Customer Service Team Leader position due to legal requirements.
What training and development opportunities does William Hill offer?
William Hill offers a best-in-class induction program, as well as ongoing upskilling through external and on-the-job training throughout your time with the company.
Are there opportunities for career progression within William Hill?
Yes, there are opportunities for career progression, including potential advancement to roles like Cluster Operations Manager or positions within Head Office.
What benefits does William Hill provide to its employees?
William Hill provides a range of competitive benefits, including a quarterly performance bonus, 28 days of holiday (plus an extra day off for your birthday), pension matching up to 4%, discounts at various retailers, a travel card for discounted commuting, and health and wellbeing initiatives.
What happens after I submit my application?
Once you submit your application, the Talent Acquisition team will review it. If successful, you will receive an email with a link to complete an online assessment via HireVue. Successful candidates will then be invited for an interview.
How does William Hill prioritize customer service?
William Hill prioritizes customer service by encouraging Team Leaders to build relationships with customers, ensuring excellent service, and championing safer gambling practices at all times.
Is this role mostly desk-based?
No, this role is not solely desk-based. The Customer Service Team Leader will primarily be on the shop floor, engaging with customers to enhance their experience.