FAQs
What is the pay rate for the Customer Service Team Leader position?
The pay rate is £13.05 per hour.
What qualities are you looking for in a candidate?
We are looking for individuals who love talking to customers, can stay calm under pressure, and are eager to embrace technology while promoting our products and services.
Do I need prior experience in the betting industry to apply?
No, you do not need prior experience; we provide the necessary knowledge. However, a positive attitude is essential.
What are the primary responsibilities of a Customer Service Team Leader?
Responsibilities include managing shop operations, taking and processing bets, maintaining presentation standards, and building effective relationships with customers.
Are there opportunities for career progression within the company?
Yes, we encourage and support career progression and provide endless opportunities for growth within the business.
What benefits do you offer to employees?
We offer competitive pay rates, salary increases, discounts on shares, maternity and paternity leave, sick pay schemes, free eye tests, and various lifestyle and retail discounts.
Is there any support for wellness and mental health?
Yes, we provide six free counselling sessions and 24/7 Employee Assistance Program (EAP) telephone support to promote mental well-being.
Are there any perks related to sports or entertainment at work?
Yes, employees can enjoy live sports being streamed in the shop, as well as participate in competitions with prizes.
What is the company culture like?
The company culture is fun and vibrant, with a focus on building relationships, having a good laugh, and enjoying events like Christmas parties and the Grand National drinks.
How does the Refer & Earn scheme work?
The Refer & Earn scheme allows you to earn rewards by referring friends to work at the company, fostering a friendly work environment.