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Customer Services Advisor

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Halfords

Jul 15

Applications are closed

  • Job
    Full-time
    Entry Level
  • Hospitality & Retail
  • Leicester

Requirements

  • Experience of delivering great customer service, ideally in a retail sales environment
  • A proactive approach to helping customers and understanding their needs
  • Problem solving skills
  • Availability to work on a rota basis, including weekends
  • Ideally, you’ll also have the following:
  • Some knowledge and skills in car parts fitting and cycle repair
  • Some experience of working towards and achieving sales targets

Responsibilities

  • Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need – you’ll be delivering market-leading standards of service, after all
  • You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest.
  • We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.

FAQs

What is the main focus of the Customer Services Advisor position?

The main focus of the Customer Services Advisor position is to provide excellent customer service while assisting with fitting car parts and cycle repairs, helping to enhance the overall customer experience in both motoring and cycling.

Do I need prior experience in fitting car parts or cycle repairs?

While prior experience in fitting car parts and cycle repairs is ideal, it is not mandatory. The company provides training to help you develop these skills, so a strong enthusiasm for cars and bikes is essential.

What kind of training will be provided for this role?

The company invests heavily in training to ensure colleagues develop the necessary skills for their roles. This includes practical training in fitting various products and enhancing your customer service abilities.

What are the working hours for this position?

The Customer Services Advisor role requires availability to work on a rota basis, which includes weekends.

What qualifications or experiences are preferred for this role?

Ideally, candidates should have experience in delivering great customer service, particularly in a retail sales environment, along with some knowledge of car parts fitting and cycle repairs. Experience in working towards sales targets is also preferred.

What benefits and rewards are offered to employees?

Employees enjoy a wide range of benefits, including discounts on products and services, life assurance, discounts on healthcare costs, a uniform, a cycle-to-work scheme, assistance programs, and options to participate in a Sharesave scheme, among others.

How does the company support career development?

The company is committed to supporting colleagues in their career ambitions by providing extensive training and resources, allowing for progression within retail or other areas of the organization.

What are the key skills required for success in this role?

Key skills for success include excellent customer service delivery, a proactive approach to understanding customer needs, problem-solving abilities, and the ability to work efficiently.

Is there a chance for employee discounts?

Yes, employees can enjoy discounts of 25% off most products in Halfords Retail stores and online, as well as other discounts on garage bills, bike purchases, and more.

What types of vehicles and products will I be working on?

In this role, you will be working on customers’ vehicles, fitting car parts as well as repairing and building bicycles in-store.

Why should I consider applying for this position?

This position offers an opportunity to combine a passion for motoring and cycling with a rewarding career in customer service, alongside comprehensive training and numerous employee benefits within a rapidly growing organization.

Halfords

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.