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Customer Services Advisor

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Halfords

13d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You need retail customer service experience, proactive problem-solving skills, and weekend availability. Knowledge of car parts fitting/cycle repair and sales target experience is a plus.
  • You’ll fit car parts, install technology, build bikes, and service cycles, enhancing your problem-solving skills while delivering excellent customer service and receiving training for career growth.

Requirements

  • To be successful in this role you will need:
  • Experience of delivering great customer service, ideally in a retail sales environment
  • A proactive approach to helping customers and understanding their needs
  • Problem solving skills
  • Availability to work on a rota basis, including weekends
  • Ideally, you’ll also have the following:
  • Some knowledge and skills in car parts fitting and cycle repair
  • Some experience of working towards and achieving sales targets

Responsibilities

  • - You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer.
  • - This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing.
  • - We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently.
  • - We invest heavily in training to give our colleagues skills to develop their careers.

FAQs

What skills are required for the Customer Services Advisor role?

You will need experience in delivering great customer service, proactive problem-solving skills, and an understanding of customer needs. Ideally, some knowledge in car parts fitting and cycle repair is also beneficial.

What kind of training will I receive?

We provide training to help you develop practical problem-solving skills and the necessary expertise in fitting services for car parts and cycles.

Is retail experience necessary for this position?

While retail experience is ideal, it's not mandatory. If you can demonstrate experience in a customer-focused sales environment, we can provide the necessary training.

What are the working hours for this role?

The position requires availability to work on a rota basis, including weekends.

Are there any discounts offered to employees?

Yes, employees receive discounts including 25% off most products in Halfords Retail stores and online, discounts on garage bills, and various offers on other services and products.

What benefits are available besides the employee discounts?

Employees are offered benefits such as life assurance, pension contributions, an employee assistance programme, health cash plan, and options to participate in the Sharesave scheme and Cycle2Work scheme.

Do I need prior experience in fitting car parts or cycle repairs?

While prior experience is ideal, it is not mandatory. We are willing to provide training to develop these skills.

What should I do if I want to progress in my career?

We invest heavily in training and career development support. Whatever career path you choose, we have resources to help you make your ambitions a reality.

Is there support for employees’ well-being?

Yes, we offer an employee assistance programme providing free, independent, and confidential support and counselling 24/7.

Halfords

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.