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Customer Services Advisor

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Halfords

14d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Leeds

AI generated summary

  • You should have retail customer service experience, a proactive attitude, problem-solving skills, weekend availability, knowledge of car parts and cycle repair, and a track record of hitting sales targets.
  • You’ll fit car parts and technology, assemble bikes, and provide cycle servicing, all while delivering excellent customer service and honing your practical problem-solving skills.

Requirements

  • Experience of delivering great customer service, ideally in a retail sales environment
  • A proactive approach to helping customers and understanding their needs
  • Problem solving skills
  • Availability to work on a rota basis, including weekends
  • Some knowledge and skills in car parts fitting and cycle repair
  • Some experience of working towards and achieving sales targets

Responsibilities

  • You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer.
  • This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing.
  • We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently.

FAQs

What is the main focus of the Customer Services Advisor role?

The main focus of the Customer Services Advisor role is to provide exceptional service related to motoring and cycling, including fitting car parts, technology fitting, cycle building, and servicing bikes, while ensuring customer satisfaction.

Is previous experience in retail necessary for this role?

Previous experience in retail is preferred, but it is not strictly necessary. If you can demonstrate experience in a customer-focused sales environment, you may still be a strong candidate.

What type of training is provided for new employees?

The company invests heavily in training to equip colleagues with the necessary skills to deliver market-leading standards of service, ensuring they can develop their practical problem-solving abilities and work efficiently.

What are the working hours for this position?

The position requires availability to work on a rota basis, including weekends.

What benefits are offered to employees in this role?

Employees can expect various benefits, including a 25% discount in Halfords Retail stores, discounts on garage bills, Life Assurance, a Health Cash Plan, and access to a Cycle2Work scheme, among others.

Is it necessary to have prior knowledge of car parts fitting and cycle repair?

While prior knowledge and skills in car parts fitting and cycle repair are ideal, they are not strictly necessary as training will be provided.

What opportunities for career development does Halfords provide?

Halfords offers extensive training and supports career development, allowing employees to progress at their own pace, either within Retail or in other areas of the Group.

What should I do if I don't meet all the criteria listed in the job description?

If you don't meet all the criteria, you are still encouraged to apply. Halfords is committed to creating an inclusive workplace and welcomes applications from all backgrounds.

Does this position involve working with customers directly?

Yes, the role involves working directly with customers, assisting them with their vehicle and cycling needs to ensure a positive experience.

Can I apply if I have no experience in motoring or cycling?

Yes, you can still apply even if you have no experience in motoring or cycling, particularly if you have strong customer service skills and a proactive approach to assisting customers.

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Halfords

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.