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Customer Services Advisor

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Halfords

11d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You need retail customer service experience, a proactive approach, problem-solving skills, and availability for weekend shifts. Knowledge of car parts and cycle repair is preferred, along with sales target experience.
  • You will work on vehicles and bikes, providing fitting services like car parts, tech installations, and cycle building, while enhancing your problem-solving skills in a fast-paced environment.

Requirements

  • To be successful in this role you will need:
  • Experience of delivering great customer service, ideally in a retail sales environment
  • A proactive approach to helping customers and understanding their needs
  • Problem solving skills
  • Availability to work on a rota basis, including weekends
  • Ideally, you’ll also have the following:
  • Some knowledge and skills in car parts fitting and cycle repair
  • Some experience of working towards and achieving sales targets

Responsibilities

  • - You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer.
  • - This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing.
  • - We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently.

FAQs

What are the primary responsibilities of a Customer Services Advisor?

As a Customer Services Advisor, you will be responsible for providing exceptional customer service, fitting car parts, repairing cycles, and ensuring customers have a great experience in-store and on their vehicles.

Is previous experience in retail necessary for this role?

While retail experience is ideal, it is not strictly necessary. If you can demonstrate experience in a customer-focused sales environment, we can provide the necessary training.

Will I receive training for this position?

Yes, we invest heavily in training to equip you with the skills needed to excel in your role and advance your career.

What skills are necessary to be successful in this role?

Success in this role requires strong customer service skills, a proactive approach to understanding customer needs, problem-solving abilities, and availability to work on a rota basis, including weekends.

What kind of discounts can I expect as an employee?

Employees can enjoy a 25% discount on most products across Halfords and Tredz, up to 50% off garage bills at Halfords Autocentre, and discounts on a variety of services including holidays, shopping, and more.

Are there opportunities for career advancement?

Yes, we offer a supportive environment that encourages colleagues to develop their skills and pursue various career paths within the company.

Is it necessary to have knowledge about cars and bicycles?

While some knowledge and skills in car parts fitting and cycle repair are preferred, we provide training to help you develop these skills if you do not have prior experience.

What benefits does the company offer?

Benefits include a holiday and contributory company pension, employee discounts, a wellness programme, life assurance, a health cash plan, and opportunities to join savings schemes like Sharesave and Cycle to Work.

Can I expect support for my mental health and well-being?

Yes, we offer an employee wellness programme that provides free and confidential support and counselling 24/7.

Do I need to work weekends?

Yes, availability to work on a rota basis, including weekends, is required for this position.

Halfords

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.