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Customer Services Advisor

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Halfords

2mo ago

Applications are closed

  • Job
    Part-time
    Junior Level
  • Hospitality & Retail
  • Belfast

Requirements

  • Experience of delivering great customer service, ideally in a retail sales environment
  • A proactive approach to helping customers and understanding their needs
  • Problem solving skills
  • Availability to work on a rota basis, including weekends
  • Ideally, you’ll also have the following:
  • Some knowledge and skills in car parts fitting and cycle repair
  • Some experience of working towards and achieving sales targets

Responsibilities

  • Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need – you’ll be delivering market-leading standards of service, after all
  • You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest.
  • We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.

FAQs

What experience is required for the Customer Services Advisor role?

Ideally, you should have experience delivering great customer service, preferably in a retail sales environment. Experience in fitting car parts and cycle repair is advantageous but not mandatory, as training will be provided.

What are the primary responsibilities of a Customer Services Advisor?

As a Customer Services Advisor, you will assist customers in fitting car parts, technology fitting, cycle building, and cycle servicing. You'll work directly on customers’ vehicles and bikes, ensuring to provide exceptional service and support.

Is training provided for this position?

Yes, extensive training is provided to help you develop the necessary skills to deliver market-leading service and to enhance your practical problem-solving abilities.

What are the working hours for this role?

The role requires availability to work on a rota basis, which includes weekends.

What benefits are offered to Customer Services Advisors?

Benefits include a 25% discount on most products, up to 50% off garage bills, discounts on breakdown cover, life assurance, uniform, health cash plan, and various employee discounts. Additionally, there are specific schemes like the Trade Price Bike Scheme, Cycle2Work, and Wagestream for financial planning.

Do I need to have retail experience prior to applying for this role?

While retail experience is ideally preferred, if you can demonstrate experience in a customer-focused sales environment, you may still be considered for the role.

What personal qualities are needed to be successful in this role?

To succeed as a Customer Services Advisor, you will need to have a proactive approach to helping customers, strong problem-solving skills, and the ability to understand customer needs.

What advancement opportunities are available in this position?

The company invests heavily in training and development, offering support for progressing within your career, whether in retail or other areas within the group.

Is it necessary to have knowledge of car parts or bike repairs for this role?

Some knowledge and skills in car parts fitting and cycle repair would be ideal, but those without this prior knowledge can still apply as training will be provided.

What is the company’s focus currently?

The company is rapidly growing its business with a focus on motoring services and electric mobility, aiming to be the UK’s leading retailer of motoring and cycling products and services.

Halfords

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.