FAQs
What experience is required for the Customer Services Advisor role?
Ideally, you should have experience delivering great customer service, preferably in a retail sales environment. Experience in fitting car parts and cycle repair is advantageous but not mandatory, as training will be provided.
What are the primary responsibilities of a Customer Services Advisor?
As a Customer Services Advisor, you will assist customers in fitting car parts, technology fitting, cycle building, and cycle servicing. You'll work directly on customers’ vehicles and bikes, ensuring to provide exceptional service and support.
Is training provided for this position?
Yes, extensive training is provided to help you develop the necessary skills to deliver market-leading service and to enhance your practical problem-solving abilities.
What are the working hours for this role?
The role requires availability to work on a rota basis, which includes weekends.
What benefits are offered to Customer Services Advisors?
Benefits include a 25% discount on most products, up to 50% off garage bills, discounts on breakdown cover, life assurance, uniform, health cash plan, and various employee discounts. Additionally, there are specific schemes like the Trade Price Bike Scheme, Cycle2Work, and Wagestream for financial planning.
Do I need to have retail experience prior to applying for this role?
While retail experience is ideally preferred, if you can demonstrate experience in a customer-focused sales environment, you may still be considered for the role.
What personal qualities are needed to be successful in this role?
To succeed as a Customer Services Advisor, you will need to have a proactive approach to helping customers, strong problem-solving skills, and the ability to understand customer needs.
What advancement opportunities are available in this position?
The company invests heavily in training and development, offering support for progressing within your career, whether in retail or other areas within the group.
Is it necessary to have knowledge of car parts or bike repairs for this role?
Some knowledge and skills in car parts fitting and cycle repair would be ideal, but those without this prior knowledge can still apply as training will be provided.
What is the company’s focus currently?
The company is rapidly growing its business with a focus on motoring services and electric mobility, aiming to be the UK’s leading retailer of motoring and cycling products and services.