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Customer Services Advisor

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Halfords

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You must have customer service experience in retail, problem-solving skills, availability for a flexible schedule, knowledge of car parts and cycles, and a track record of meeting sales targets.
  • You’ll work on vehicles and bikes, providing fitting services, building cycles, and servicing. Develop problem-solving skills and receive training to advance your career in Retail or beyond.

Requirements

  • Experience of delivering great customer service, ideally in a retail sales environment
  • A proactive approach to helping customers and understanding their needs
  • Problem solving skills
  • Availability to work on a rota basis, including weekends
  • Some knowledge and skills in car parts fitting and cycle repair
  • Some experience of working towards and achieving sales targets

Responsibilities

  • You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer.
  • This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing.
  • We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently.
  • We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.

FAQs

What qualifications do I need to apply for the Customer Services Advisor position?

You should have experience in delivering great customer service, ideally in a retail sales environment, along with problem-solving skills and a proactive approach to helping customers.

Is previous experience in fitting car parts or cycle repair required for this role?

While some knowledge and skills in car parts fitting and cycle repair are ideal, they are not mandatory as training will be provided.

What does the role entail?

The role involves delivering a wide range of fitting services, including car parts fitting, technology fitting, cycle building, and cycle servicing, as well as providing exceptional customer service.

Will I receive training if I am hired?

Yes, we invest heavily in training to help you develop the skills needed for your career growth within the company.

What are the typical working hours for this position?

You will need to be available to work on a rota basis, which includes weekends.

What kind of benefits and rewards does the company offer?

We offer various benefits including store discounts, employee discounts, a wellness program, health cash plan, life assurance, and options for share purchasing, among others.

Is there an opportunity to progress my career within the company?

Yes, we provide support for career development and progression based on your ambitions and career path within the organization.

Can I apply if I don’t meet all the criteria listed in the job description?

Yes, we encourage you to apply even if you don’t meet all the criteria, as we are committed to creating an inclusive workplace for colleagues from all backgrounds.

Will I be part of a diverse team?

Yes, we embrace diversity within our team and welcome applications from all backgrounds, promoting an inclusive workplace.

Are there any sales targets associated with this role?

While direct experience in achieving sales targets is preferable, it is not a strict requirement as we can provide support to help you develop in this area.

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Halfords

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.