Logo of Huzzle

Customer Solutions Advisor - Full time - Castle Hill

image

Vodafone

4d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Sydney

AI generated summary

  • You bring enthusiasm, excellent communication skills, adaptability, and a passion for technology, and you must be an AU/NZ Citizen or Permanent Resident to apply.
  • You’ll champion customers’ needs, provide tailored tech solutions, support app usage, troubleshoot issues, and access training on the latest devices and industry trends.

Requirements

  • You bring a spark of joy and enthusiasm to every customer interaction. You’re an excellent communicator, adaptable, and excited about technology—someone who is keen to learn (and keep learning) about the latest gadgets and trends. Your positive energy, attentiveness to others, and genuine interest in our products, will make you the perfect fit with our team.
  • Join us with 38 hours to be worked over a minimum of 5 shifts. We service our customers 7 days a week so there is lots of flexibility.
  • To be considered for this role, you must be an AU/NZ Citizen or Permanent Resident.

Responsibilities

  • You’ll spend your time being a customer champion; discovering what our customers want and need and helping them use technology in their daily lives.
  • You’ll be ensuring customers receive the best value and the best advice.
  • In the front row seat to all the latest and greatest devices, accessories and perks including fabulous music events from our partners.
  • Providing the best value solutions for our customers to fit their lifestyle.
  • Providing support for our customers to troubleshoot any technical queries, plus helping them confidently use the Vodafone app, to easily help themselves at home.
  • We will support you with all the training to level up your knowledge on our dynamic and ever evolving industry.

FAQs

What are the working hours for this role?

The role requires 38 hours to be worked over a minimum of 5 shifts, with flexibility as we service customers 7 days a week.

What kind of training will I receive?

You will receive in-depth training on the latest technology, as well as training on leadership and coaching.

Is there an opportunity for career advancement?

Yes, there are exciting opportunities to further your career into a leadership role or a head office position through our 'Future you' Intern and Work Experience programs.

Do I need to be a tech expert to apply?

No, you don’t need to be a tech expert. The company will provide support and training to level up your knowledge in the industry.

What benefits do you offer?

We offer a competitive salary, uncapped earning potential through incentives and bonuses, unlimited calls, texts, and data with a SIM plan, and various leave benefits including volunteer leave, parental leave, and an additional 5 days of leave.

Can I apply if I don’t meet all the requirements?

Yes, you are encouraged to apply even if you don’t meet every single requirement, as we believe that your unique qualities can make a difference.

What is the recruitment process like?

The process includes submitting your CV, completing a 15-minute assessment, a quick phone chat with the Talent Acquisition team, and an in-store interview with the Store Manager.

Are there any specific citizenship requirements for this role?

Yes, to be considered for this role, you must be an Australian or New Zealand Citizen or a Permanent Resident.

Together We Can

Telecommunications
Industry
10,001+
Employees
1982
Founded Year

Mission & Purpose

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play. We believe that, when working together, humanity and technology can find the answers and create a better future for all. Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet. More than 35 years ago, we made the first-ever mobile phone call, we sent the first SMS in Britain and have been changing the lives of billions of people ever since. Now, we are using smartphones to fight cancer, big data for social good, and we aim to connect over 250 million people to our next generation networks by 2025. We are passionate about building a workplace where you can truly be yourself, share inspiration, embrace new opportunities, thrive and make a real difference to people and our planet. We are known for our technology, but it is humanity that drives us forward. What are you passionate about? #TogetherWeCan