FAQs
What is the role of a Customer Solutions Advisor at Vodafone?
The Customer Solutions Advisor acts as a customer champion, discovering what customers want and need, helping them use technology in their daily lives, and ensuring they receive the best value and advice.
What kind of training will I receive?
You will receive in-depth training on the latest technology, as well as training on leadership and coaching to help you develop your skills.
What are the working hours for this position?
You will work 38 hours over a minimum of 5 shifts, with flexibility to pick up additional shifts as your availability allows.
Is previous technical knowledge required for this role?
No, previous technical knowledge is not required. Vodafone provides training to help you level up your knowledge in the technology industry.
How is performance rewarded in this role?
Performance is rewarded through competitive salary, uncapped earning potential, and incentives and bonuses with every sale.
What benefits does Vodafone offer for wellbeing?
Vodafone offers a range of leave benefits including volunteer leave, parental leave, gender affirmation leave, and an additional 5 days of leave to support employee wellbeing.
Are there opportunities for career advancement?
Yes, there are exciting opportunities to further your career into leadership roles or head office positions through programs like ‘Future You’ Intern and Work Experience programs.
Do I need to meet all the job requirements to apply?
No, Vodafone encourages candidates to apply even if they do not meet every single requirement, as they value diversity and different experiences.
What is the recruitment process for this role?
The recruitment process involves submitting your CV, completing a 15-minute assessment, having a phone chat with the Talent Acquisition team, and then attending an in-store interview with the Store Manager.
What are the citizenship requirements for this role?
To be considered for this role, you must be an AU/NZ Citizen or Permanent Resident.