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Customer Solutions Advisor - Part time - Browns Plains

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Vodafone

5d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Brisbane

AI generated summary

  • You bring enthusiasm and excellent communication skills, are adaptable, excited about technology, and a team player. Must be an AU/NZ Citizen or Permanent Resident, available for 15.25+ hours in 3+ shifts.
  • You’ll champion customers' needs, offer tech solutions, provide troubleshooting support, and help them use the Vodafone app for self-service, ensuring they get the best value and advice.

Requirements

  • You bring a spark of joy and enthusiasm to every customer interaction.
  • You’re an excellent communicator, adaptable, and excited about technology—someone who is keen to learn (and keep learning) about the latest gadgets and trends.
  • Your positive energy, attentiveness to others, and genuine interest in our products, will make you the perfect fit with our team.
  • Join us and choose a minimum of 15.25 hours to be worked over a minimum of 3 shifts.
  • We service our customers 7 days a week so there is lots of flexibility.
  • To be considered for this role, you must be an AU/NZ Citizen or Permanent Resident.

Responsibilities

  • You’ll spend your time being a customer champion; discovering what our customers want and need and helping them use technology in their daily lives.
  • You’ll be ensuring customers receive the best value and the best advice.
  • On any given day, you could find yourself:
  • In the front row seat to all the latest and greatest devices, accessories and perks including fabulous music events from our partners.
  • Providing the best value solutions for our customers to fit their lifestyle.
  • Providing support for our customers to troubleshoot any technical queries, plus helping them confidently use the Vodafone app, to easily help themselves at home.

FAQs

What are the working hours for the Customer Solutions Advisor position?

You are required to work a minimum of 15.25 hours over at least 3 shifts, with flexibility as we service customers 7 days a week.

Is there training provided for new employees?

Yes, we provide in-depth training on the latest technology as well as on leadership and coaching topics.

What kind of rewards can employees expect?

Employees can enjoy a competitive salary with opportunities to boost earnings through sales incentives, bonuses, and an uncapped commission model.

Do I need to be a tech expert to apply?

No, you do not need to be a tech expert. We provide training to help you level up your knowledge in our dynamic industry.

What benefits related to wellbeing does Vodafone offer?

We care about wellbeing and provide various leave benefits including volunteer leave, parental leave, gender affirmation leave, and an additional 5 days of leave.

Can I work extra shifts beyond my guaranteed hours?

Yes, you can let us know your additional availability to pick up extra shifts when it works for you.

Is there a specific demographic requirement for this job?

Yes, to be considered for this role, you must be an AU/NZ Citizen or Permanent Resident.

What is the recruitment process like?

The recruitment process involves submitting your CV, completing a 15-minute assessment, a phone chat with our Talent Acquisition team, and an in-store interview with the Store Manager.

Are there opportunities for career advancement?

Yes, there are exciting opportunities to further your career into leadership roles or head office positions through our 'Future you' Intern and Work Experience programs.

Does Vodafone offer any employee recognition initiatives?

Yes, we have employee recognition initiatives and company hype nights to celebrate our team’s achievements.

Vodafone

Together We Can

Telecommunications
Industry
10,001+
Employees
1982
Founded Year

Mission & Purpose

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play. We believe that, when working together, humanity and technology can find the answers and create a better future for all. Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet. More than 35 years ago, we made the first-ever mobile phone call, we sent the first SMS in Britain and have been changing the lives of billions of people ever since. Now, we are using smartphones to fight cancer, big data for social good, and we aim to connect over 250 million people to our next generation networks by 2025. We are passionate about building a workplace where you can truly be yourself, share inspiration, embrace new opportunities, thrive and make a real difference to people and our planet. We are known for our technology, but it is humanity that drives us forward. What are you passionate about? #TogetherWeCan