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Customer Solutions Advisor - Part time - Taylor's Lakes

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Vodafone

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Melbourne

AI generated summary

  • You bring enthusiasm and excellent communication skills, love technology, and have a genuine interest in products. Must be an AU/NZ citizen or permanent resident. Minimum 15.25 hours over 3 shifts.
  • You’ll champion customers, ensuring they get value and advice, assist with tech troubles, and help them navigate the Vodafone app for seamless use and support.

Requirements

  • You bring a spark of joy and enthusiasm to every customer interaction.
  • You’re an excellent communicator, adaptable, and excited about technology—someone who is keen to learn (and keep learning) about the latest gadgets and trends.
  • Your positive energy, attentiveness to others, and genuine interest in our products, will make you the perfect fit with our team.
  • Join us and choose a minimum of 15.25 hours to be worked over a minimum of 3 shifts.
  • We service our customers 7 days a week so there is lots of flexibility.
  • To be considered for this role, you must be an AU/NZ Citizen or Permanent Resident.

Responsibilities

  • You’ll spend your time being a customer champion; discovering what our customers want and need and helping them use technology in their daily lives.
  • You’ll be ensuring customers receive the best value and the best advice.
  • In the front row seat to all the latest and greatest devices, accessories and perks including fabulous music events from our partners.
  • Providing the best value solutions for our customers to fit their lifestyle.
  • Providing support for our customers to troubleshoot any technical queries, plus helping them confidently use the Vodafone app, to easily help themselves at home.

FAQs

What is the job title for this position?

The job title is Customer Solutions Advisor - Part time.

How many hours are required to work for this role?

A minimum of 15.25 hours is required to be worked over a minimum of 3 shifts.

Is there flexibility in shift scheduling?

Yes, there is a lot of flexibility as we service customers 7 days a week, and you can also inform us of additional availability to pick up extra shifts.

What kind of training will I receive?

You will receive in-depth training on the latest technology, as well as topics like leadership and coaching.

What are the performance-based rewards for this position?

Your efforts will be recognized and rewarded with uncapped earning potential through incentives and bonuses.

Is prior technical experience required for this role?

No, prior technical experience is not required, as you will receive support and training to level up your knowledge.

Are there additional leave benefits offered?

Yes, there are a range of leave benefits including volunteer leave, parental leave, gender affirmation leave, and an additional 5 days of leave.

What type of work environment can I expect?

You can expect a dynamic and supportive team environment where everyone is passionate about connecting with customers.

Is there an opportunity for career advancement?

Yes, there are exciting opportunities to further your career into a leadership role or a head office position through programs like ‘Future you’ Intern and Work Experience programs.

Do I need to meet every single requirement to apply?

No, at Vodafone, we welcome applicants who may not meet every single requirement, as we recognize that what makes you different can make a difference.

What is the recruitment process like?

The recruitment process involves submitting your CV, completing a 15-minute assessment, a phone chat with the Talent Acquisition team, and then an in-store interview with the Store Manager.

Do I need to be a citizen or resident to apply?

Yes, to be considered for this role, you must be an AU/NZ Citizen or Permanent Resident.

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Vodafone

Together We Can

Telecommunications
Industry
10,001+
Employees
1982
Founded Year

Mission & Purpose

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play. We believe that, when working together, humanity and technology can find the answers and create a better future for all. Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet. More than 35 years ago, we made the first-ever mobile phone call, we sent the first SMS in Britain and have been changing the lives of billions of people ever since. Now, we are using smartphones to fight cancer, big data for social good, and we aim to connect over 250 million people to our next generation networks by 2025. We are passionate about building a workplace where you can truly be yourself, share inspiration, embrace new opportunities, thrive and make a real difference to people and our planet. We are known for our technology, but it is humanity that drives us forward. What are you passionate about? #TogetherWeCan