FAQs
What is the role of a Customer Success Advisor at SiteMinder?
The Customer Success Advisor works alongside regional teams to retain and optimize customers, increasing customer lifetime value by providing outstanding support and sales experiences.
What qualifications are required for this position?
Candidates should have a sales/revenue background, experience in a customer-facing role (ideally in the hotel or SAAS industry), strong customer support skills, and fluency in both Vietnamese and English.
Is prior experience in the hotel industry necessary?
While not strictly required, experience in the hotel industry is preferred, especially in a customer-facing role.
What type of environment can I expect while working at SiteMinder?
You can expect a fast-paced, results-oriented environment that values exceeding expectations and fostering genuine customer success.
What are the benefits offered by SiteMinder?
Benefits include mental health and well-being initiatives, generous parental leave, paid leave for birthdays, study, and volunteering, sponsored social clubs, and training for personal growth.
How does SiteMinder promote diversity within its workforce?
SiteMinder promotes a diverse and inclusive culture that respects various voices, identities, backgrounds, experiences, and perspectives, encouraging everyone to bring their unique selves to work.
Is training provided for professional development?
Yes, SiteMinder invests in personal growth by offering training opportunities for employee advancement.
What should I include when applying for the position?
When applying, please include your resume and share your pronouns as well as any adjustments you may need during the interview process.
How can I be part of the SiteMinder team?
To be part of the SiteMinder team, submit your resume, and the Talent Acquisition team will reach out to you.
Are there any specific skills required for customer retention?
Yes, effective conflict management, negotiation skills, and the ability to analyze customer data to identify trends and risks are essential for customer retention.