SiteMinder is a leading provider of cloud-based hotel distribution and booking technology, designed to help hotels and accommodation providers manage their online presence and maximise their bookings. The company offers a platform that integrates with various online travel agencies (OTAs) and booking channels, enabling hotels to efficiently manage reservations, rates, and availability. SiteMinder’s ultimate mission is to empower hotels with innovative technology that enhances their online visibility and drives revenue growth. Their purpose is to streamline the booking process, optimise hotel operations, and provide a seamless experience for both hoteliers and travellers in the increasingly competitive hospitality industry.


Technology

SiteMinder

The name behind the only software platform that unlocks the full revenue potential of hotels.

You need B2B social media management experience, strong writing skills, creativity in design, analytical mindset, stakeholder rapport, and the ability to thrive in a fast-paced environment.

You will manage social media activity, create engaging content, respond to messages, collaborate on design and localization, engage with the community, drive a social-first culture, and report on KPIs.

Customer Relations

Marketing

Sydney

<div>
 At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
 
 What We Do…
 We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
 
 We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
 
 And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.
 
 About the Social Media Manager role...
 The Social Media Manager will be responsible for delivering the dynamic global social media strategies for our SiteMinder and Little Hotelier brands, and elevating them to the next level. At this very exciting time for our ASX 200 business, this position will play a key part in driving awareness and advocacy of our two brands, among target audiences, through original content that is underpinned by what makes target users react to, share, engage with and recommend social content. We don’t merely publish to social channels; we think social-first, so we remain immersed in social and live our brands meaningfully through the socialsphere.
 
 What you’ll do…
 <ul>
 <li>Manage all organic activity on the SiteMinder and Little Hotelier social platforms (LinkedIn, Facebook, Instagram, YouTube and X)</li>
 <li>Manage the SiteMinder and Little Hotelier social calendars, ensuring frequency and balance, with the goal of strengthening our brands within key markets</li>
 <li>Respond to all incoming messages and commentary on our social channels, and work closely with senior internal stakeholders globally to manage issues requiring escalation</li>
 <li>Produce fresh and engaging social content that brings our brand personalities to life, profiles our people and culture, adheres to our tone of voice guidelines, and drives engagement, reach and growth</li>
 <li>Engage with our global customer and industry community online</li>
 <li>Produce design briefs or collaborate with our Studio Team to create or enhance all visual content</li>
 <li>Produce localisation briefs to localise relevant targeted content</li>
 <li>Identify and collaborate with micro influencers to accelerate key results</li>
 <li>Drive a social-first culture within SiteMinder and support the upskilling of team members</li>
 <li>Produce detailed monthly reporting on all agreed KPIs, and constantly look at ways to accelerate or optimise results</li>
 </ul>
 
 What you have…
 <ul>
 <li>Experience in social media management and social media content creation, ideally gained from within a B2B client environment</li>
 <li>A social-native with a strong understanding of organic and paid social media, including platforms, targeting approaches and the latest best practices</li>
 <li>Superior ability to write fresh, succinct, engaging social copy while incorporating brand personality, tone of voice and key brand messaging to target any type of audience</li>
 <li>Creative flair to produce design briefs that produce visually-striking content</li>
 <li>Ability to turn detailed, complex, technical jargon into consumable, meaningful and engaging copy</li>
 <li>Sound understanding of how organic social media contributes business value</li>
 <li>Experience with social media management tools, and establishing scalable internal processes for publishing and responding to social media activity</li>
 <li>Analytically-minded when it comes to insights from social media metrics and the ability to optimise</li>
 <li>Ability to develop strong rapport with key stakeholders, including members of a global senior leadership team</li>
 <li>Passionate about social media with a positive attitude and keenness to learn</li>
 <li>Deadline-driven and organised, with an ability to manage multiple priorities at any given time and deliver on tight response times</li>
 <li>Work well under pressure and adapt to changing priorities in a fast-paced, dynamic environment</li>
 </ul>
 
 Our Perks &amp; Benefits…
 <ul>
 <li>Equity packages for you to be a part of the SiteMinder journey</li>
 <li>Hybrid working model (in-office &amp; from home)</li>
 <li>Mental health and well-being initiatives</li>
 <li>Generous parental (including secondary) leave policy</li>
 <li>Paid birthday, study and volunteering leave every year</li>
 <li>Sponsored social clubs, team events, and celebrations</li>
 <li>Employee Resource Groups (ERG) to help you connect and get involved</li>
 <li>Investment in your personal growth offering training for your advancement</li>
 </ul>
 Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
 
 When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
</div>


 At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
 
  What We Do…
 We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
 
  We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
 
  And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.
 
  About the Social Media Manager role...
 The Social Media Manager will be responsible for delivering the dynamic global social media strategies for our SiteMinder and Little Hotelier brands, and elevating them to the next level. At this very exciting time for our ASX 200 business, this position will play a key part in driving awareness and advocacy of our two brands, among target audiences, through original content that is underpinned by what makes target users react to, share, engage with and recommend social content. We don’t merely publish to social channels; we think social-first, so we remain immersed in social and live our brands meaningfully through the socialsphere.
 
  What you’ll do…
 
  Manage all organic activity on the SiteMinder and Little Hotelier social platforms (LinkedIn, Facebook, Instagram, YouTube and X)
  Manage the SiteMinder and Little Hotelier social calendars, ensuring frequency and balance, with the goal of strengthening our brands within key markets
  Respond to all incoming messages and commentary on our social channels, and work closely with senior internal stakeholders globally to manage issues requiring escalation
  Produce fresh and engaging social content that brings our brand personalities to life, profiles our people and culture, adheres to our tone of voice guidelines, and drives engagement, reach and growth
  Engage with our global customer and industry community online
  Produce design briefs or collaborate with our Studio Team to create or enhance all visual content
  Produce localisation briefs to localise relevant targeted content
  Identify and collaborate with micro influencers to accelerate key results
  Drive a social-first culture within SiteMinder and support the upskilling of team members
  Produce detailed monthly reporting on all agreed KPIs, and constantly look at ways to accelerate or optimise results
 
 
  What you have…
 
  Experience in social media management and social media content creation, ideally gained from within a B2B client environment
  A social-native with a strong understanding of organic and paid social media, including platforms, targeting approaches and the latest best practices
  Superior ability to write fresh, succinct, engaging social copy while incorporating brand personality, tone of voice and key brand messaging to target any type of audience
  Creative flair to produce design briefs that produce visually-striking content
  Ability to turn detailed, complex, technical jargon into consumable, meaningful and engaging copy
  Sound understanding of how organic social media contributes business value
  Experience with social media management tools, and establishing scalable internal processes for publishing and responding to social media activity
  Analytically-minded when it comes to insights from social media metrics and the ability to optimise
  Ability to develop strong rapport with key stakeholders, including members of a global senior leadership team
  Passionate about social media with a positive attitude and keenness to learn
  Deadline-driven and organised, with an ability to manage multiple priorities at any given time and deliver on tight response times
  Work well under pressure and adapt to changing priorities in a fast-paced, dynamic environment
 
 
  Our Perks & Benefits…
 
  Equity packages for you to be a part of the SiteMinder journey
  Hybrid working model (in-office & from home)
  Mental health and well-being initiatives
  Generous parental (including secondary) leave policy
  Paid birthday, study and volunteering leave every year
  Sponsored social clubs, team events, and celebrations
  Employee Resource Groups (ERG) to help you connect and get involved
  Investment in your personal growth offering training for your advancement
 
 Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
 
 When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.


Social Media Manager - SiteMinder

Social Media Manager

You need SaaS sales experience, confident phone skills, strong communication, self-motivation, a growth mindset, fluency in German (C2), and English proficiency. Must be in Germany.

You will acquire clients, achieve sales targets, prepare proposals, negotiate contracts, maintain CRM records, and provide client feedback to the Product Team.

Sales & Business Development

Cologne

<div>
 At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
 
 What We Do…
 We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
 
 We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
 
 And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.
 
 About the Senior Sales Executive role...
 You will become a trusted advisor to small- and medium-sized hotel owners, building awareness about how our products can benefit their property. You will have the chance to learn about the challenges that accommodation providers face, and offer a solution that will bring value to their day-to-day and bottom line. Joining SiteMinder as the leader in dynamic hotel revenue management, you will be at the forefront of innovation in the sector.
 
 We won't throw you into the deep end - you'll be trained on our products, industry and sales processes. We have a month-long sales training and onboarding program to make sure you are set up for success. You will be supported by a dedicated sales coach and a buddy, as well as your team leader, who will coach and motivate you to achieve your professional goals.
 
 What You'll do:
 <ul>
 <li>Client Acquisition - Creating new opportunities and upselling current customers.</li>
 <li>Achieving sales KPIs and targets - finalizing all sales in a timely manner. Identify upgrade opportunities with existing client base and generate new sales from these organizations.</li>
 <li>Presentation and negotiation – Prepare accurate quotes and develop and present proposals to clients in a professional and confident manner. Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins.</li>
 <li>CRM maintenance – Maintain accurate records of your business development activities on SiteMinder's CRM system. Ensure all documentation is complete post sales to set up trials and to move the client to a subscription.</li>
 <li>Client feedback – Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback.</li>
 </ul>
 
 What we need from you:
 <ul>
 <li>Experience in Software-as-a-Service (SaaS) sales</li>
 <li>A confident phone presence, fearlessness in leading meetings with prospects, and great listening skills</li>
 <li>Strong communication skills professionally with customers, in writing and over the phone</li>
 <li>Self-motivation and resilience to show up each day and give your best</li>
 <li>Growth mindset - open to feedback and coaching</li>
 <li>Fluency in German (min. C2) and professional proficiency in English</li>
 <li>Must be located in Germany</li>
 <li> Please send us your CV in English!</li>
 </ul>
 
 Our Perks &amp; Benefits…
 <ul>
 <li>Remote setup (you must be based in Germany)</li>
 <li>Equity packages for you to share in SiteMinder's growth and successes</li>
 <li>Investment in your personal growth</li>
 <li>Uncapped commission that rewards overachievement</li>
 <li>Full-time permanent contract</li>
 <li>Excellence-driven, collaborative culture</li>
 <li>Well-being initiatives</li>
 <li>Referral bonus for bringing in new talent</li>
 <li>Generous parental (including secondary) leave policy</li>
 <li>Paid birthday, study and volunteering days off every year</li>
 <li>Fun quarterly social and team events</li>
 <li>Employee Resource Groups (ERG) to help you connect and get involved</li>
 </ul>
 Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
 
 When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
 Compensation Range: €46K - €51K
</div>


 At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
 
  What We Do…
 We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
 
  We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
 
  And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.
 
  About the Senior Sales Executive role...
 You will become a trusted advisor to small- and medium-sized hotel owners, building awareness about how our products can benefit their property. You will have the chance to learn about the challenges that accommodation providers face, and offer a solution that will bring value to their day-to-day and bottom line. Joining SiteMinder as the leader in dynamic hotel revenue management, you will be at the forefront of innovation in the sector.
 
 We won't throw you into the deep end - you'll be trained on our products, industry and sales processes. We have a month-long sales training and onboarding program to make sure you are set up for success. You will be supported by a dedicated sales coach and a buddy, as well as your team leader, who will coach and motivate you to achieve your professional goals.
 
  What You'll do:
 
  Client Acquisition - Creating new opportunities and upselling current customers.
  Achieving sales KPIs and targets - finalizing all sales in a timely manner. Identify upgrade opportunities with existing client base and generate new sales from these organizations.
  Presentation and negotiation – Prepare accurate quotes and develop and present proposals to clients in a professional and confident manner. Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins.
  CRM maintenance – Maintain accurate records of your business development activities on SiteMinder's CRM system. Ensure all documentation is complete post sales to set up trials and to move the client to a subscription.
  Client feedback – Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback.
 
 
  What we need from you:
 
  Experience in Software-as-a-Service (SaaS) sales
  A confident phone presence, fearlessness in leading meetings with prospects, and great listening skills
  Strong communication skills professionally with customers, in writing and over the phone
  Self-motivation and resilience to show up each day and give your best
  Growth mindset - open to feedback and coaching
  Fluency in German (min. C2) and professional proficiency in English
  Must be located in Germany
   Please send us your CV in English!
 
 
  Our Perks & Benefits…
 
  Remote setup (you must be based in Germany)
  Equity packages for you to share in SiteMinder's growth and successes
  Investment in your personal growth
  Uncapped commission that rewards overachievement
  Full-time permanent contract
  Excellence-driven, collaborative culture
  Well-being initiatives
  Referral bonus for bringing in new talent
  Generous parental (including secondary) leave policy
  Paid birthday, study and volunteering days off every year
  Fun quarterly social and team events
  Employee Resource Groups (ERG) to help you connect and get involved
 
 Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
 
 When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
 Compensation Range: €46K - €51K


Senior Sales Executive SMB (German) - Cologne - SiteMinder

Germany

Senior Sales Executive SMB (German) - Cologne

You should have a sales background, passion for customer success, and experience in customer-facing roles within SaaS, ideally in hospitality. Fluency in Vietnamese and English is essential.

You will advise customers, identify needs, manage conflicts, analyze data for trends, and provide insights on retention strategies to enhance their experience and achieve their goals.

Manila

<div>
 At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
 
 What We Do…
 We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
 
 We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
 
 And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.
 
 About the Customer Success Advisor role...
 The Customer Success Advisor works alongside our regional teams to retain and optimize our customers and increase customer lifetime value. We are looking for candidates with sales experience (high pressure targets, overcoming objections, and quick turnaround) and outstanding customer support skills..
 
 What you’ll do…
 <ul>
 <li>Be a trusted advisor to our customers, helping them achieve their goals and maximize the value of our products.</li>
 <li>Proactively identify customer needs and challenges, developing solutions to optimize their experience.</li>
 <li>Effectively manage conflict, negotiate contract terms and meet targets related to customer retention.</li>
 <li>Analyze customer data to identify trends, opportunities for improvement, and potential churn risks.</li>
 <li>Become a subject matter expert on customer retention drivers, providing valuable insights to the business.</li>
 </ul>
 
 What you'll have...
 <ul>
 <li>Have sales/revenue background</li>
 <li>Have a genuine passion for customer success and providing great customer experiences.</li>
 <li>Enjoy a fast-paced, results-oriented environment and thrive on exceeding expectations.</li>
 <li>Have experience working in a customer-facing role, ideally within the hotel industry of SAAS.</li>
 <li>Experience using SAAS products and an ability to quickly identify customer issues and the resolutions required for product optimisation.</li>
 <li>You have a high level of Vietnamese &amp; English languages</li>
 </ul>
 
 Our Perks &amp; Benefits…
 <ul>
 <li>Mental health and well-being initiatives</li>
 <li>Generous parental (including secondary) leave policy</li>
 <li>Paid birthday, study and volunteering leave every year</li>
 <li>Sponsored social clubs, team events, and celebrations</li>
 <li>Employee Resource Groups (ERG) to help you connect and get involved</li>
 <li>Investment in your personal growth offering training for your advancement</li>
 </ul>
 Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
 
 When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
</div>


 At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
 
  What We Do…
 We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
 
  We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
 
  And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.
 
  About the Customer Success Advisor role...
  The Customer Success Advisor works alongside our regional teams to retain and optimize our customers and increase customer lifetime value. We are looking for candidates with sales experience (high pressure targets, overcoming objections, and quick turnaround) and outstanding customer support skills..
 
  What you’ll do…
 
  Be a trusted advisor to our customers, helping them achieve their goals and maximize the value of our products.
  Proactively identify customer needs and challenges, developing solutions to optimize their experience.
  Effectively manage conflict, negotiate contract terms and meet targets related to customer retention.
  Analyze customer data to identify trends, opportunities for improvement, and potential churn risks.
  Become a subject matter expert on customer retention drivers, providing valuable insights to the business.
 
 
  What you'll have...
 
  Have sales/revenue background
  Have a genuine passion for customer success and providing great customer experiences.
  Enjoy a fast-paced, results-oriented environment and thrive on exceeding expectations.
  Have experience working in a customer-facing role, ideally within the hotel industry of SAAS.
  Experience using SAAS products and an ability to quickly identify customer issues and the resolutions required for product optimisation.
  You have a high level of Vietnamese & English languages
 
 
 Our Perks & Benefits…
 
  Mental health and well-being initiatives
  Generous parental (including secondary) leave policy
  Paid birthday, study and volunteering leave every year
  Sponsored social clubs, team events, and celebrations
  Employee Resource Groups (ERG) to help you connect and get involved
  Investment in your personal growth offering training for your advancement
 
 Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
 
 When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.


Customer Success Advisor - Vietnamese - SiteMinder

Customer Success Advisor - Vietnamese

You need SaaS sales experience, fluency in German (C2) and English, strong communication skills, resilience, self-motivation, and a growth mindset. Must be based in Germany.

You will acquire clients, achieve sales targets, prepare proposals, negotiate contracts, maintain CRM records, and provide product feedback to enhance offerings.

Hamburg

Senior Sales Executive SMB (German) - Hamburg - SiteMinder

Senior Sales Executive SMB (German) - Hamburg

You need strong customer service and IT skills, fluent Italian and English, analytical abilities, and experience in tech support or hospitality. Familiarity with SQL or Python is a plus.

You will provide technical support to Italian-speaking customers, build relationships, resolve issues, meet SLAs, and assist teammates with escalated problems while ensuring exceptional service.

IT & Cybersecurity

Galway

<div>
 At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
 
 What We Do…
 We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
 
 We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
 
 And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.
 
 About the Customer Support role...
 The Customer Solutions Consultant will provide technical assistance and advice to SiteMinder customers and partners across the region.
 Their knowledge and insights are key to maintaining the SiteMinder brand and providing opportunities for our customers to better integrate our products and services.
 
 What you’ll do…
 <ul>
 <li>Provide Technical Support to all SiteMinder labeled products and services to internal and external customers, with a primary focus across the Italian speaking world.</li>
 <li>Develop strong customer relationships by providing exceptional technical support and consultation, across our phone, chat and other contact channels.</li>
 <li>Identify customer support and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs.</li>
 <li>Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs.</li>
 <li>Act as a technical expert, identifying issues and communicating issues and requirements internally.</li>
 <li>Act as an escalation point for frontline teammates, guiding and empowering them to find solutions, or stepping in to resolve customer issues personally.</li>
 </ul>
 
 What you have…
 <ul>
 <li>High level of customer service and IT technical skills.</li>
 <li>Fluent Italian and English communication skills, both written and verbal.</li>
 <li>Strong analytical skills - you’ll be able to quickly analyse problems, determine the root cause and reach a resolution.</li>
 <li>An ability to operate across multiple technical platforms and systems in a fast paced, KPI driven environment.</li>
 <li>An ability to diagnose and troubleshoot web browser and connectivity issues.</li>
 <li>Great capacity for both internal and external customer interaction as well as conflict resolution.</li>
 <li>Stakeholder management and working across internal teams to find solutions.</li>
 <li>Desirable: Previous experience working in a high volume contact centre providing technical customer support.</li>
 <li>Desirable: Previous experience working in the hospitality industry in a technical or guest facing capacity.</li>
 <li>Desirable: Previous experience dealing with database query languages or tools (e.g. SQL, Python)</li>
 </ul>
 
 Our Perks &amp; Benefits…
 <ul>
 <li>Equity packages for you to be a part of the SiteMinder journey</li>
 <li>Hybrid working model (in-office &amp; from home)</li>
 <li>Mental health and well-being initiatives</li>
 <li>Generous parental (including secondary) leave policy</li>
 <li>Paid birthday, study and volunteering leave every year</li>
 <li>Sponsored social clubs, team events, and celebrations</li>
 <li>Employee Resource Groups (ERG) to help you connect and get involved</li>
 <li>Investment in your personal growth offering training for your advancement</li>
 </ul>
 Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
 
 When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
</div>


 At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
 
  What We Do…
 We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
 
  We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
 
  And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.
 
  About the Customer Support role...
  The Customer Solutions Consultant will provide technical assistance and advice to SiteMinder customers and partners across the region.
  Their knowledge and insights are key to maintaining the SiteMinder brand and providing opportunities for our customers to better integrate our products and services.
 
  What you’ll do…
 
  Provide Technical Support to all SiteMinder labeled products and services to internal and external customers, with a primary focus across the Italian speaking world.
  Develop strong customer relationships by providing exceptional technical support and consultation, across our phone, chat and other contact channels.
  Identify customer support and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs.
  Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs.
  Act as a technical expert, identifying issues and communicating issues and requirements internally.
  Act as an escalation point for frontline teammates, guiding and empowering them to find solutions, or stepping in to resolve customer issues personally.
 
 
  What you have…
 
  High level of customer service and IT technical skills.
  Fluent Italian and English communication skills, both written and verbal.
  Strong analytical skills - you’ll be able to quickly analyse problems, determine the root cause and reach a resolution.
  An ability to operate across multiple technical platforms and systems in a fast paced, KPI driven environment.
  An ability to diagnose and troubleshoot web browser and connectivity issues.
  Great capacity for both internal and external customer interaction as well as conflict resolution.
  Stakeholder management and working across internal teams to find solutions.
  Desirable: Previous experience working in a high volume contact centre providing technical customer support.
  Desirable: Previous experience working in the hospitality industry in a technical or guest facing capacity.
  Desirable: Previous experience dealing with database query languages or tools (e.g. SQL, Python)
 
 
  Our Perks & Benefits…
 
  Equity packages for you to be a part of the SiteMinder journey
  Hybrid working model (in-office & from home)
  Mental health and well-being initiatives
  Generous parental (including secondary) leave policy
  Paid birthday, study and volunteering leave every year
  Sponsored social clubs, team events, and celebrations
  Employee Resource Groups (ERG) to help you connect and get involved
  Investment in your personal growth offering training for your advancement
 
 Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
 
 When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.


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