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Customer Success Architect

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Mixpanel

Jun 7

  • Job
    Full-time
    Senior Level
  • Customer Relations
  • $137K - $167.2K
  • Austin
    Remote

AI generated summary

  • You need experience in delivering ROI through new tools, working with VP-level stakeholders, data querying/modeling, cloud data warehouses, product analytics implementation, and project management. Strong communication, analytical skills, and willingness to adapt are key.
  • You will be the trusted technical advisor driving customer success with Mixpanel, from data architecture consultations to optimizing deployments and creating scalable data governance practices.

Requirements

  • Experience consulting on defining and delivering ROI through new tool implementations
  • Experience working with VP-level members of the customer organization to define a strategic vision and successfully leveraging those members to deliver on that vision
  • The ability to communicate with stakeholders at all levels of an organization — from talking with developers about the ins and outs of an API to talking to a CIO about organizational efficiency
  • Experience in data querying, modeling, and transforming in at least one core tool, including SQL / dbt / Python / Business Intelligence tools / Product Analytics tools, etc.
  • Familiar with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc.
  • Familiar with product analytics implementation methods like SDKs, Customer Data Platforms (CDPs), Event Streaming, Reverse ETL, etc.
  • Familiar with analytics best practices across business segments and verticals
  • Can manage complex projects with assorted client stakeholders, working across teams and departments to execute real change
  • Has a demonstrated successful record of experience in customer success, client-facing professional services, consulting, or technical project management role
  • Excellent written, analytical, and communication skills
  • Strong process and/or project delivery discipline
  • Eager to learn new technologies and adapt to evolving customer needs

Responsibilities

  • Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes
  • Effectively communicate at all levels of the customer’s organization to influence business outcomes via Mixpanel, design and execute a comprehensive analytics strategy, and unblock technical and organizational roadblocks
  • Own the customer’s success with Mixpanel — documenting and delivering ROI to the customer throughout their journey to transform their business with self-serve analytics
  • Own onboarding and data health for our strategic and high-value prospects/customers, including ongoing enhancements to their data quality and overall tech stack integration
  • Engage with customers’ engineering, product management, and marketing teams to handle technical onboarding, optimize Mixpanel deployments, and improve data trust
  • Deliver a variety of technical services ranging from data architecture consultations to adoption and change management best practices
  • Leverage modern data architecture expertise to create scalable data governance practices and data trust for our customers, including data optimization and re-implementation projects
  • Successfully execute on success outcomes whilst balancing project timelines, scope creep, and unanticipated issues
  • Bridge the technical-business gap with your customers — working with high-level business stakeholders to define a strategic vision for Mixpanel and then working with the right business and technical contacts to execute that vision
  • Collaborate with our technical and solutions partners as needed on data optimization and onboarding projects
  • Be a technical sponsor for internal engagements with Mixpanel product and engineering teams to prioritize product and systems tasks from clients

FAQs

What are the primary responsibilities of a Customer Success Architect?

The primary responsibilities of a Customer Success Architect include partnering with customers throughout the customer journey to understand what drives value, demonstrating quick time to value during proof of concepts, setting customers up for long-term success with scalable implementation and data governance best practices, consulting customers on maximizing the value of Mixpanel, managing change during Mixpanel's rollout, defining and achieving ROI, identifying areas of improvement in current analytics usage, and driving data trust and product adoption for large enterprise customers through a change management rollout approach.

Mixpanel

Powerful, self-serve product analytics to help you convert, engage, and retain more users.

Technology
Industry
201-500
Employees
2009
Founded Year

Mission & Purpose

Mixpanel is a leading product analytics software company, currently helping the world answer 81 million product questions every year. Our pioneering event-based tracking solution gives product teams the ability to gain insights into how to best acquire, convert, and retain their users across web and mobile platforms. Powerful, flexible, and easy-to-use, Mixpanel enables teams to learn from their user data and innovate rapidly in creating winning products. Today, we serve nearly 6,000 paying customers through seven offices globally in our quest to provide the most in-depth product analytics that everyone can use and trust.

Benefits

  • Maternity & Paternity Leave

  • Health Insurance

  • Dental Insurance