FAQs
What is the main responsibility of a Customer Success Management Specialist at Amadeus Hospitality?
The main responsibility is to act as the primary contact for assigned accounts, manage new and renewal sales, support other account owners, and ensure customers are successfully onboarded and deriving maximum value from Amadeus products.
Is prior experience in the hospitality industry required for this role?
Yes, proven experience in a Sales or Revenue Management role within the hospitality industry is required, along with an in-depth understanding of hotel operations, especially in the context of revenue management.
What skills are essential for a successful candidate?
Essential skills include excellent communication and conflict resolution abilities, the capacity to manage multiple accounts and projects simultaneously, and a strong understanding of customer relationship management.
What educational background is preferred for this position?
A relevant degree or diploma in Hospitality, Business, or a related field is preferred, or equivalent experience is acceptable.
Does Amadeus provide training opportunities for employees?
Yes, Amadeus offers great opportunities for learning through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
What kind of work environment does Amadeus promote?
Amadeus fosters a caring environment that nurtures both a fulfilling career and personal life, aiming to provide a supportive work atmosphere for its employees.
Are employees offered flexibility in their working model?
Yes, Amadeus supports a flexible working model, allowing employees to perform their best work in a way that suits them best.
How does Amadeus approach diversity and inclusion?
Amadeus is committed to being a leader in Diversity, Equity, and Inclusion, fostering a culture where every employee can reach their full potential and creating an inclusive employee experience.
What type of reward packages does Amadeus offer?
Amadeus provides attractive remuneration packages that include salary, bonus, equity, and benefits as part of a competitive rewards offer.
Is Amadeus an equal opportunity employer?
Yes, Amadeus is an equal opportunity employer and considers all qualified applicants for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability, or other protected characteristics.