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Customer Success Manager

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Aspire Software

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Quick Apply

AI generated summary

  • You need strong communication skills, experience in customer relations, problem-solving abilities, and a passion for enhancing customer satisfaction. Familiarity with software solutions is a plus.
  • You will engage with customers to ensure satisfaction, drive product adoption, address any issues, and foster long-term relationships to enhance their success with our solutions.

Requirements

  • - Experienced working in the SaaS or Software industry in a Customer Success role
  • - Workforce Management or Healthcare sector experience is highly advantageous
  • - Complex problem-solving
  • - Customer advocacy
  • - Communicating with senior executives and technical specialists
  • - Proven ability to learn new software quickly
  • - Active listening
  • - Data analysis
  • - Collaboration
  • - Independent prioritization of next tasks
  • - Project management
  • - Negotiation
  • - Conflict resolution
  • - Technical aptitude (an understanding of technology and an ability to discuss technical aspects with customers)
  • - Ability to participate in occasional travel
  • - Experience with WFM will be considered an asset
  • - Fluent in English, both written and verbal, is essential
  • - Legally authorized to work in Canada

Responsibilities

  • Develop strong relationships with existing customers, connecting with key business executives and stakeholders
  • Capture customer feedback for future product enhancements and identify benefits the customer is realizing to provide this to marketing
  • Create new business opportunities which will lead to increasing both one-time and annual recurring revenue from your assigned customer accounts
  • Manage opportunities with timely and accurate notes, tasks, and documentation to effectively communicate the status of a client record in the pipeline
  • Answer client queries and liaise with cross-functional internal teams to improve the entire customer experience
  • Fully comprehend the value proposition of our products to perform effective product sales demonstrations tailored to the needs of the client
  • Ensure customer retention and growth
  • Cultivate, build, and maintain relationships to maximize successful outcomes

FAQs

What is the main responsibility of the Customer Success Manager at Vocantas?

The main responsibility of the Customer Success Manager at Vocantas is to own customer relationships throughout the customer lifecycle, from onboarding to ongoing support, acting as the voice for both Vocantas and the customer to ensure that needs are met and solutions to challenges are found.

What qualifications are required for this position?

Candidates should have experience working in the SaaS or Software industry in a Customer Success role, with workforce management or healthcare sector experience being highly advantageous. Strong problem-solving, communication, and project management skills are also important.

Is this position remote?

Yes, the Customer Success Manager position is a remote work model and the successful candidate can be located anywhere in Canada.

What type of companies does Vocantas serve?

Vocantas serves Fortune 500 companies within various industries including healthcare, manufacturing, service and delivery, and retail, providing automated communication solutions.

What skills are emphasized for the ideal candidate?

The ideal candidate should demonstrate complex problem-solving abilities, customer advocacy, effective communication with both senior executives and technical specialists, and possess technical aptitude. Additionally, skills in data analysis, project management, negotiation, conflict resolution, and the ability to learn new software quickly are emphasized.

Will travel be required for this role?

Yes, the role requires the ability to participate in occasional travel.

What is the company's website for more information?

For more information about Vocantas, you can visit their website at www.vocantas.com.

How does the Customer Success Manager contribute to the company’s growth?

The Customer Success Manager contributes to the company's growth by developing strong relationships with customers, capturing feedback for product enhancements, creating new business opportunities, and ensuring customer retention and satisfaction.

What language proficiency is required for this position?

Fluency in English, both written and verbal, is essential for the position.

What should candidates expect after applying for the Customer Success Manager role?

Candidates should expect that only those selected for an interview will be contacted, as the company thanks all applicants for their interest.

Aspire Software

We never stop building. A vertical acquisition software company that owns, operates and manages a diverse portfolio.

Technology
Industry
1001-5000
Employees
2016
Founded Year

Mission & Purpose

Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio. Rather than seeking specific verticals, we seek companies with a solid foundation of outstanding products and passionate employees, with an endless potential for growth. We work in a decentralized structure with existing management and employees and offer opportunities for growth under the Aspire umbrella. Owners who are looking for an exit plan without abandoning their dedicated employees can rest easy knowing Aspire offers a permanent home for their business.