FAQs
What is the primary role of a Customer Success Manager at Cisco?
The primary role of a Customer Success Manager at Cisco is to help customers adopt and use Cisco technologies, driving value realization and growth while serving as their main point of contact.
What qualifications are required for the Customer Success Manager position?
Minimum qualifications include knowledge of a single technology architecture or CCIE/Industry equivalent certification, experience developing software adoption plans, and proficiency in the Italian language.
What kind of travel is required for this position?
Travel is required up to 20% for this position.
Who will I work with as a Customer Success Manager?
You will work closely with a range of Customer Experience (CX) resources, including Customer Success Specialists, Renewals teams, and Partners, as well as collaborating with Sales and Renewals teams.
What skills are important for a Customer Success Manager?
Important skills include proactive and strategic thinking, the ability to connect Cisco's offerings to success measures, leading technical adoption plans, and collaborating effectively with cross-functional teams.
How does Cisco support employee growth and community involvement?
Cisco supports employee growth through recognition, collaborative work environments, and by providing opportunities for volunteering, including 10 days off each year for community service.
What is Cisco's approach to diversity and inclusion?
Cisco is dedicated to diversity and equality, with initiatives such as 30 Inclusive Communities that bring people together around commonalities or passions, fostering an inclusive future.
What benefits are offered to employees in the U.S.?
Employees in the U.S. have access to medical, dental, and vision insurance, a 401(k) plan with matching contributions, paid holidays and time off, wellbeing offerings, and the option to purchase company stock.
Is there a performance-based incentive pay structure for this role?
Yes, there is a performance-based incentive pay structure for sales roles which is linked to revenue attainment and includes both quota and non-quota components.
How does Cisco ensure customer retention and value realization?
Cisco ensures customer retention and value realization by proactively handling renewal risks, facilitating workshops, and building positive relationships to understand customer challenges and objectives.