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Customer Success Manager

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Pigment

2mo ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Customer Relations
  • $160K - $200K
  • New York
  • Quick Apply

AI generated summary

  • You should have strong communication skills, experience in customer relationship management, problem-solving abilities, and a background in data analysis or software.
  • You will engage with clients, ensure product satisfaction, address concerns, facilitate onboarding, provide training, gather feedback, and drive customer retention and success initiatives.

Requirements

  • Significant experience in account management, sales, or professional services at a software/SaaS company
  • Proven track record of building strong C-level executive relationships, a deep sense of empathy and dedication
  • Experience in preparing and delivering presentations targeted to a senior audience
  • Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
  • Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement
  • Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
  • Ability to adapt to a rapidly changing product and respond strategically to customer needs
  • Experience meeting multiple objectives in an entrepreneurial environment with little supervision
  • You speak English fluently
  • BA/BS degree required, MBA or other relevant advanced degree preferred

Responsibilities

  • Manage and maintain customer relationships, ensuring that all customers attain a high level of adoption and business value from using Pigment
  • Manage customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption
  • Develop a trusted advisor relationship with customer executive sponsors to create passion and satisfaction for Pigment
  • Establish measurable goals and KPIs for your customer accounts and drive a plan to completion
  • Navigate through multiple departments within an organization to expand use cases and business value of Pigment
  • Deliver awe-inspiring presentations and trainings, provide insightful practices, and structure creative solution
  • Lead the development of the Pigment community through thought leadership, events, and developing practices
  • Develop deep product expertise and creativity to work closely with our product team on the product vision and roadmap

FAQs

What is the primary focus of the Customer Success Manager role at Pigment?

The primary focus is to manage and maintain customer relationships, ensuring customers achieve a high level of adoption and business value from using Pigment's Enterprise Performance Management platform.

What qualifications are required for this position?

A BA/BS degree is required, with an MBA or other relevant advanced degree preferred. Additionally, significant experience in account management, sales, or professional services at a software/SaaS company is essential.

What kind of companies does Pigment serve?

Pigment serves a variety of industries, including Tech, Retail, CPG, and Financial Services, with notable clients such as Unilever, Deliveroo, Gong, and Brex.

What skills are necessary for success in this role?

Candidates should possess strong skills in building C-level executive relationships, delivering presentations, explaining technical solutions, strategic thinking, and navigating through multiple departments within an organization.

Are there opportunities for career growth and development in this role?

Yes, the role involves developing deep product expertise, contributing to the product vision and roadmap, and leading community development, which can provide significant opportunities for growth and collaboration.

What benefits does Pigment offer?

Pigment offers a competitive compensation package, comprehensive medical, dental, and vision insurance, generous time off and parental leave policies, and an employer-sponsored 401(k), among other benefits.

What is the work environment like at Pigment?

The work environment is fast-paced and entrepreneurial, fostering a culture of teamwork, ambition, and openness, with a focus on continuous learning and delivering the best results for customers.

Does Pigment support diversity in the workplace?

Yes, Pigment is committed to diversity and inclusion, believing that it is a strength that fosters innovation, and all qualified applicants are considered for employment without regard to various protected characteristics.

Is travel required for this role?

While the job description does not specify travel requirements, customer management may involve navigating relationships across different locations, which could entail some travel.

What tools and resources will be provided for this position?

High-end equipment will be provided based on stock and availability to ensure that you can perform your work in the best conditions.

Pigment

Pigment. Business strategy in real time.

Technology
Industry
51-200
Employees
2019
Founded Year

Mission & Purpose

At Pigment, we’re on a mission to help business teams plan, make decisions and adapt to change. We do this by bringing together people, data and processes into an intuitive, adaptable, integrated platform, so that teams can quickly build trusted strategic and operational business plans. With Pigment, they can drive growth, react to change and future-proof their business. Industry-leading companies like Klarna, Figma, Airtable, PVH and Webhelp trust Pigment every day, allowing them to make confident and accurate decisions.