FAQs
What is the primary role of a Customer Success Manager at Salesforce?
The primary role of a Customer Success Manager at Salesforce is to partner with customers to accelerate business value and ensure they realize the return on their investment with Salesforce. This involves demonstrating deep business, industry, and product knowledge, guiding customers through their digital journey, and helping them achieve their business and technology objectives.
What qualifications are preferred for this position?
Preferred qualifications for the Customer Success Manager position include a strong knowledge of Salesforce products and platform features, the ability to articulate the importance and value of governance, a good understanding of enterprise architecture principles, strong consulting skills, and a degree or equivalent relevant experience.
What level of experience is required for this role?
A successful candidate should have 7-10 years of relevant industry expertise, with in-depth knowledge in one or more lines of business (LoBs) or specific clouds or industries.
What type of relationships should a Customer Success Manager build with customers?
A Customer Success Manager should build and cultivate executive-level relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers to solidify the partnership and dedication to the customer's business and IT objectives.
How does a Customer Success Manager contribute to customer risk management?
A Customer Success Manager proactively identifies risks that may prevent a customer from achieving their business goals and works with the account team to build a risk mitigation plan.
What benefits does Salesforce offer to its employees?
Salesforce offers a variety of benefits including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Detailed information can be found on their benefits site.
Is Salesforce an inclusive workplace?
Yes, Salesforce is committed to creating a workforce that reflects society through inclusive programs and initiatives, such as equal pay and employee resource groups. They promote equality in their communities and workplaces.
Can I apply to multiple positions at Salesforce?
To ensure the best candidate experience, Salesforce recommends applying for a maximum of three roles within 12 months to avoid duplicating efforts.
How does the position facilitate business value for customers?
The Customer Success Manager delivers business value by understanding key business challenges, applying Salesforce capabilities to the customer's roadmap, and recommending additional Salesforce services as needed to drive success.
What is the significance of governance in the Customer Success Manager role?
Governance is significant as it helps align both business and IT strategy; a Customer Success Manager should be able to articulate its importance to executives and guide customers in establishing effective governance practices.