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Customer Success Manager - Digital Media

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Adobe

2d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Product
  • Berlin

AI generated summary

  • You need post-sales account management experience, design workflow knowledge, strong relationship-building skills, adaptability, self-management, and proficiency in English and German.
  • You will engage customers, assess needs, conduct workshops, build relationships, and drive product adoption to maximize value and ensure satisfaction with their Adobe solutions.

Requirements

  • Experience in post-sales account management or passion for customer success.
  • A good understanding of design workflows and digital trends
  • A high competence in establishing relationships at end-user and senior decision-maker levels within enterprise organizations.
  • A highly adaptable and have a customer-centric approach.
  • Be highly self-managed, reliant, adaptable, and able to prioritize.
  • A strong desire to invest in your own professional and personal development, whereby you will take ownership over acquiring additional skills and knowledge beyond that required by the organization and the day-to-day demands of their role
  • Interpersonal skills and a structured working approach, ability to take care of several different activities in parallel.
  • Ability to influence and drive issue resolution with cross-functional teams in a matrix organization.
  • Business proficiency in English and German with clear communication skills verbally and in writing.

Responsibilities

  • Leading customer engagement and activities to ensure customer happiness throughout their Adobe journey.
  • Understand and assess customer challenges & objections, requirements, level of adoption, and corporate structure and translate this into specific Adobe solutions that can help the customer pursue their goals.
  • Evangelize Adobe products/technology to excite and encourage customers to push the boundaries of creativity.
  • Conduct customer workshops, and workflow assessments and demonstrate our solutions and the business benefits they bring to our customers.
  • Develop and maintain a trusted advisor relationship with customer executive sponsors such that all activities are closely aligned with the customer's business strategy, allowing the full potential of their Adobe Solution to be realized.
  • Establish and lead all aspects of adoption and usage/development of standard methodologies to continually drive incremental value and return on investment.
  • Drive regular governance with customers to report on critical metrics, and raise awareness of Adobe news/events. Share results & meaningful items with cross-functional partners.

FAQs

What is the primary responsibility of a Customer Success Manager at Adobe?

The primary responsibility is to lead customer engagement and activities to ensure customer happiness throughout their Adobe journey, driving adoption and utilization of Adobe solutions.

What type of experience is required for this role?

Experience in post-sales account management or a passion for customer success is required.

What skills are necessary for success in this position?

Necessary skills include a good understanding of design workflows and digital trends, establishing relationships at various organizational levels, adaptability, a customer-centric approach, and strong interpersonal communication skills.

Is knowledge of Adobe products required for this position?

While not explicitly stated, familiarity with Adobe products and a passion for the technology would be beneficial, as you will be responsible for evangelizing Adobe products to customers.

Will there be opportunities for professional development?

Yes, there is a strong emphasis on investing in your own professional and personal development, and employees are encouraged to take ownership of acquiring additional skills and knowledge.

What languages are required for this role?

Business proficiency in English and German is required, with clear communication skills both verbally and in writing.

Where is this position based?

This position can be based in one of Adobe’s offices in Munich, Hamburg, or Berlin.

Does Adobe promote diversity and inclusion in its hiring practices?

Yes, Adobe is committed to being an equal opportunity employer and values diversity and inclusion, ensuring that all employees feel appreciated and included.

What is the typical customer profile for a Customer Success Manager in this role?

The role involves connecting with a diverse range of customers, including designers, IT managers, and executives at all levels within enterprise organizations.

Are customer visits part of this role?

Yes, customer visits may be part of the role, as it involves leading customer engagement and ensuring satisfaction throughout their Adobe journey.

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Adobe

Technology
Industry
10,001+
Employees
1982
Founded Year

Mission & Purpose

Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results. In short, Adobe is everywhere, and we’re changing the world through digital experiences.