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Customer Success Manager - Digital Media

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Adobe

2d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Product
  • Hamburg

AI generated summary

  • You need experience in post-sales account management, strong design workflow knowledge, adaptability, excellent interpersonal skills, and business proficiency in English and German.
  • You will engage customers, assess challenges, evangelize products, conduct workshops, build trusted relationships, drive adoption, and report on metrics to ensure value from Adobe solutions.

Requirements

  • Experience in post-sales account management or passion for customer success.
  • A good understanding of design workflows and digital trends
  • A high competence in establishing relationships at end-user and senior decision-maker levels within enterprise organizations.
  • A highly adaptable and have a customer-centric approach.
  • Be highly self-managed, reliant, adaptable, and able to prioritize.
  • A strong desire to invest in your own professional and personal development, whereby you will take ownership over acquiring additional skills and knowledge beyond that required by the organization and the day-to-day demands of their role
  • Interpersonal skills and a structured working approach, ability to take care of several different activities in parallel.
  • Ability to influence and drive issue resolution with cross-functional teams in a matrix organization.
  • Business proficiency in English and German with clear communication skills verbally and in writing.

Responsibilities

  • Leading customer engagement and activities to ensure customer happiness throughout their Adobe journey.
  • Understand and assess customer challenges & objections, requirements, level of adoption, and corporate structure and translate this into specific Adobe solutions that can help the customer pursue their goals.
  • Evangelize Adobe products/technology to excite and encourage customers to push the boundaries of creativity.
  • Conduct customer workshops, and workflow assessments and demonstrate our solutions and the business benefits they bring to our customers.
  • Develop and maintain a trusted advisor relationship with customer executive sponsors such that all activities are closely aligned with the customer's business strategy, allowing the full potential of their Adobe Solution to be realized.
  • Establish and lead all aspects of adoption and usage/development of standard methodologies to continually drive incremental value and return on investment.
  • Drive regular governance with customers to report on critical metrics, and raise awareness of Adobe news/events. Share results & meaningful items with cross-functional partners.

FAQs

What is the primary focus of the Customer Success Manager role at Adobe?

The primary focus is to lead a customer portfolio, acting as a key contact and digital advisor throughout the Adobe solutions lifecycle, driving adoption and utilization, and collaborating with sales and solution teams for successful renewals.

What qualifications are needed to succeed in this role?

Candidates should have experience in post-sales account management or a passion for customer success, a good understanding of design workflows and digital trends, strong relationship-building skills at end-user and senior decision-maker levels, and proficiency in English and German.

Where is the Customer Success Manager position based?

The position is based in one of Adobe's offices in Munich, Hamburg, or Berlin.

Is experience in the digital media/design industry important for this role?

Yes, having a background related to design or creative fields is ideal, as it allows the Customer Success Manager to connect effectively with designers, IT managers, and executives.

What type of relationship should the Customer Success Manager focus on developing with customers?

The Customer Success Manager should develop a trusted advisor relationship with customer executive sponsors, ensuring that all activities are aligned with the customer's business strategy.

Will the Customer Success Manager have the opportunity for professional development?

Yes, there is a strong emphasis on investing in one's own professional and personal development, with ownership over acquiring additional skills and knowledge encouraged.

What language skills are required for this position?

Business proficiency in both English and German is required, with strong verbal and written communication skills.

What is the work culture like at Adobe?

Adobe fosters an exceptional work environment recognized worldwide, promoting collaboration and growth through ongoing feedback, inclusivity, and creative freedom.

Are there diversity and inclusion initiatives at Adobe?

Yes, Adobe is committed to being an equal opportunity employer and values diversity, ensuring that all employees feel appreciated and included.

How does Adobe support employees with disabilities?

Adobe aims to make its website accessible and offers accommodations for applicants with disabilities or special needs during the application process.

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Adobe

Technology
Industry
10,001+
Employees
1982
Founded Year

Mission & Purpose

Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results. In short, Adobe is everywhere, and we’re changing the world through digital experiences.