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Customer Success Representative - Germany

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Nutanix

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Quick Apply

AI generated summary

  • You need 1-3 years in software sales, a bachelor’s degree, fluency in German and English, and strong analytical, relationship, and problem-solving skills. Familiarity with tech like cloud and virtualization is preferred.
  • You will engage clients to boost product adoption, conduct progress checks, lead workshops, collaborate across teams, address objections, and advocate for customer needs.

Requirements

  • 1 to 3 years of experience in software sales and customer adoption, retention, renewals
  • Bachelor's degree or equivalent
  • Experience and successful track record with renewal and recurring revenue model
  • Fluent in German and English.
  • Experience connecting customers' business objectives with necessary technologies to achieve them; Knowledge of technologies such as virtualization, storage, servers, Cloud, and networking is preferred
  • Experience and successful track record of overachieving in a metrics-driven environment will prepare you for our environment.
  • Strong analytical and organizational skills
  • Strong customer relationship development skills; passionate about customer success
  • Solid sales instinct with excellent presentation and negotiation skills
  • Creative problem solving under pressure when working through customer issues.
  • Exceptional verbal and written communication, prioritization, and time management skills
  • Self-motivated but also a team player
  • High energy, drive, and sense of responsibility

Responsibilities

  • Maintain a consistent cadence of client-facing activities designed to increase product adoption, deliver value to the customer, and increase the likelihood of renewals, including (i) Preparation and delivery of progress checks for renewal customers, (ii) License activation workshops, (iii) Commercial reviews, all of which are designed to drive the increased success of renewals.
  • Work cross-functionally with the Sales Organization, Systems Engineering, and Renewal Quoting to provide a holistic customer experience, including escalating any potential up-sell/cross-sell opportunities found through client interactions to field account teams.
  • Work with Account teams and internal resources to negotiate and address customer objections as they arise.
  • Report customer feedback and advocate customer needs in the Nutanix ecosystem.

FAQs

Is this position based in Barcelona?

Yes, the position is located in Barcelona, Spain.

What qualifications are required for the Customer Success Representative role?

A Bachelor's degree or equivalent and 1 to 3 years of experience in software sales, customer adoption, retention, or renewals are required.

Is experience in technology necessary for this role?

Knowledge of technologies such as virtualization, storage, servers, Cloud, and networking is preferred.

Do I need to speak any specific languages for this position?

Yes, fluency in German and English is required.

What is the primary focus of the Customer Success Representative?

The primary focus is to deliver exceptional customer service, improve customer retention, and support subscription renewals for Nutanix customers.

Will I be working alone or as part of a team?

You will work cross-functionally with various teams, including Sales, Systems Engineering, and Renewal Quoting, to provide a holistic customer experience.

What kind of training will I receive after getting hired?

You will undergo personalized onboarding to become comfortable with tools and processes, and build positive relationships within the internal and external ecosystem.

What are the key responsibilities of this role?

Responsibilities include preparing progress checks for renewal customers, conducting license activation workshops, and advocating for customer needs in the Nutanix ecosystem.

Who is the hiring manager for this position?

Najia Kilper is the hiring manager for Germany & Austria.

What traits is Najia looking for in a candidate?

Najia is looking for someone who is hungry to learn, ready to go the extra mile, and eager to become an expert in selling cloud solutions.

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Nutanix

Nutanix simplifies hybrid multiclouds with one platform to run all your apps and data anywhere.

Technology
Industry
5001-10,000
Employees
2009
Founded Year

Mission & Purpose

Nutanix is a global leader in cloud software, offering organizations a single platform for running apps and data across clouds. With Nutanix, companies can reduce complexity and simplify operations, freeing them to focus on their business outcomes. Building on its legacy as the pioneer of hyperconverged infrastructure, Nutanix is trusted by companies worldwide to power hybrid multicloud environments consistently, simply, and cost-effectively.