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Customer Supply Chain Manager - Toronto

  • Job
    Full-time
    Senior Level
  • Logistics
    Business, Operations & Strategy
  • Mississauga

AI generated summary

  • You need a bachelor's degree, 5+ years of experience, team leadership skills, problem-solving abilities, E2E supply chain knowledge, strategic negotiation, and project management experience.
  • You will lead a team, enhance customer processes, manage relationships, develop metrics, and oversee financial performance for key customers, ensuring effective supply chain solutions.

Requirements

  • Bachelor's degree
  • 5+ years of relevant work experience
  • Experience leading a team
  • Excellent problem solving/issue resolution skills
  • Strategic business negotiation and development
  • Team oriented, particularly in a leadership capacity
  • Leads innovation to enable value creation and accelerated customer partnerships
  • Strong E2E Supply Chain knowledge
  • Project Management skills

Responsibilities

  • Lead and develop Customer Replenishment Analyst team to meet customer and business objectives.
  • Enable effective ways of working processes with Key Customers, Sales and Supply Chain Partners.
  • Maintain and accelerate strong Key customer relationship and CPFR partnerships.
  • Stand up BPM Process for customers and continuously improve process and metrics; actively participate in L3 Run Meetings, and lead L2 Customer Run meetings.
  • Deliver joint value for General Mills and Key customers including HMM, Cost avoidance, superior customer service and aligned business priorities.
  • In partnership with Sales, develop and own joint Key customer scorecard and priority action items.
  • Accountable for developing and delivering the weekly, monthly and 90-day plans facilitated through BPM Process rigor and standards.
  • Ownership over Key customer ER and P&L performance and improvement metrics - DPS, Full pallet, CPU, non-working spend, Unsaleables, OTIF, etc.
  • Accountable for creating financial value with Key customer accounts: HMM, Non-Working, Fines and Fees, ER Programs.
  • Main go to supply chain point of contact and owner for all Key customer specific needs – internal stakeholders.

FAQs

What are the main responsibilities of the Customer Supply Chain Manager?

The main responsibilities include leading the Customer Replenishment Analyst team, maintaining relationships with key customers, implementing BPM processes, delivering joint value for General Mills and customers, and managing the financial performance of key customer accounts.

What qualifications are required for this position?

The minimum qualifications include a Bachelor’s degree, 5+ years of relevant work experience, and experience leading a team.

Is previous experience in supply chain management necessary?

Yes, strong E2E Supply Chain knowledge is preferred as part of the qualifications for this role.

What skills are preferred for applicants applying to this position?

Preferred skills include strategic business negotiation and development, strong project management skills, team-oriented leadership, and a track record of innovation that enables value creation.

Will the company consider international relocation for this position?

No, international relocation or international remote working arrangements will not be considered for this position.

Is authorization to work in Canada required?

Yes, applicants must be currently authorized to work in Canada on a full-time basis.

Does General Mills provide sponsorship for work visas?

No, General Mills will not sponsor applicants for this position for work visas.

How does this role contribute to customer relationships?

This role is the main point of contact for all key customer-specific needs, ensuring strong relationships and effective communication between internal teams and external partners.

What performance metrics will the Customer Supply Chain Manager be responsible for?

The manager will be accountable for financial value creation with key customer accounts, including performance metrics such as HMM, non-working spend, fines and fees, and other improvement metrics.

Making Food The World Loves

Manufacturing & Electronics
Industry
10,001+
Employees
1928
Founded Year

Mission & Purpose

General Mills is a global food company that manufactures and markets a wide range of food products, including cereals, snacks, baking mixes, and refrigerated and frozen foods. Their ultimate mission is to serve the world by making food people love while striving to nourish lives through trusted brands. Their purpose is to drive sustainable growth and positively impact communities and the planet by prioritizing sustainability, innovation, and the well-being of consumers.