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Customer Supply Chain Manager - Toronto

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General Mills

Dec 23

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Logistics
  • Mississauga

AI generated summary

  • You need a Bachelor's, 5+ years experience, team leadership skills, problem-solving ability, strategic negotiation, strong E2E supply chain knowledge, and project management expertise.
  • You will lead a team, manage customer relationships, improve processes, deliver financial value, own performance metrics, and coordinate with stakeholders to meet business objectives.

Requirements

  • Bachelor's degree
  • 5+ years of relevant work experience
  • Experience leading a team
  • Excellent problem solving/issue resolution skills
  • Strategic business negotiation and development
  • Team oriented, particularly in a leadership capacity
  • Leads innovation to enable value creation and accelerated customer partnerships
  • Strong E2E Supply Chain knowledge
  • Project Management skills

Responsibilities

  • Lead and develop Customer Replenishment Analyst team to meet customer and business objectives.
  • Enable effective ways of working processes with Key Customers, Sales and Supply Chain Partners.
  • Maintain and accelerate strong Key customer relationship and CPFR partnerships.
  • Stand up BPM Process for customers and continuously improve process and metrics; actively participate in L3 Run Meetings, and lead L2 Customer Run meetings.
  • Deliver joint value for General Mills and Key customers including HMM, Cost avoidance, superior customer service and aligned business priorities.
  • In partnership with Sales, develop and own joint Key customer scorecard and priority action items.
  • Accountable for developing and delivering the weekly, monthly and 90-day plans facilitated through BPM Process rigor and standards.
  • Ownership over Key customer ER and P&L performance and improvement metrics - DPS, Full pallet, CPU, non-working spend, Unsaleables, OTIF, etc.
  • Accountable for creating financial value with Key customer accounts: HMM, Non-Working, Fines and Fees, ER Programs.
  • Main go to supply chain point of contact and owner for all Key customer specific needs – internal stakeholders.

FAQs

What is the main responsibility of the Customer Supply Chain Manager?

The main responsibility of the Customer Supply Chain Manager is to act as the supply chain owner for customer partnerships, both internal and external, and to identify and implement joint value creation initiatives that enhance Holistic Margin Management (HMM) and improve customer service experiences.

What qualifications are required for this position?

The minimum qualifications required for this position include a Bachelor's degree, a minimum of 5 years of relevant work experience, and experience leading a team.

Is experience in supply chain management important for this role?

Yes, strong knowledge of end-to-end supply chain processes is preferred for this role, along with excellent problem-solving and issue resolution skills.

What are the preferred qualifications for this job?

Preferred qualifications include strategic business negotiation skills, project management abilities, team-oriented leadership, innovation in value creation, and strong end-to-end supply chain knowledge.

Will the company consider international relocation for this position?

No, international relocation or international remote working arrangements will not be considered for this position.

Do applicants need to be authorized to work in Canada?

Yes, applicants for this position must be currently authorized to work in Canada on a full-time basis.

Does General Mills support work visa sponsorship for this position?

No, General Mills will not sponsor applicants for work visas for this position.

What kind of team will the Customer Supply Chain Manager lead?

The Customer Supply Chain Manager will lead and develop a team of Customer Replenishment Analysts to meet customer and business objectives.

How does the role contribute to financial performance?

The role is accountable for creating financial value with key customer accounts, focusing on metrics such as HMM, non-working spend, fines and fees, and ER programs.

What types of customer relationships will be maintained in this role?

The role requires maintaining and accelerating strong relationships with key customers and developing Collaborative Planning, Forecasting, and Replenishment (CPFR) partnerships.

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General Mills

Making Food The World Loves

Manufacturing & Electronics
Industry
10,001+
Employees
1928
Founded Year

Mission & Purpose

General Mills is a global food company that manufactures and markets a wide range of food products, including cereals, snacks, baking mixes, and refrigerated and frozen foods. Their ultimate mission is to serve the world by making food people love while striving to nourish lives through trusted brands. Their purpose is to drive sustainable growth and positively impact communities and the planet by prioritizing sustainability, innovation, and the well-being of consumers.