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Customer Support Advisor

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Flutter Entertainment Plc

22d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Hyderabad, +1

AI generated summary

  • You need strong English communication, 1-2 years in customer service, MS Office skills, initiative for improvements, a flexible approach, strong problem-solving, and a passion for gaming.
  • You will respond to player communications, resolve complex issues, maintain customer relationships, escalate recurring problems, and contribute to enhancing the overall customer experience.

Requirements

  • Excellent communication skills English – both written and oral
  • 1- 2 years Customer service experience, ideally in a multi-channel contact center environment dealing with high amounts of contacts.
  • Experience of using Microsoft Word, Excel and the Internet and good general keyboard skills
  • Show initiative, suggesting ways to improve the customer experience.
  • Flexible approach to working in a dynamic and often hectic environment.
  • High level of customer service orientation, with a proven ability to see problems through to their resolution.
  • A proven team player with a ‘can do' attitude.
  • Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers.
  • Foreign Language knowledge would be a bonus.
  • A passion for gaming products and applicable expertise.
  • Shows initiative, suggesting ways to improve the customer experience.

Responsibilities

  • Respond promptly and effectively to incoming or outgoing communication to player contacts and exhibiting high levels of attention to detail (chats, emails etc.).
  • Ensure that more complex customer issues are followed up and resolved in a timely manner.
  • Proactively develop customer relationships by maintaining contact at an appropriate level.
  • Escalate recurring customer issues to Team Leader/ SMEs and relevant internal department where applicable.
  • Contribute to the ongoing development and improvement of the customer experience.
  • The above list of job duties is not exclusive or exhaustive and the role holder will be required to undertake such tasks as may reasonably be expected within the scope and expectations of the role.

FAQs

What is the role of a Customer Support Advisor?

The Customer Support Advisor is responsible for managing customer experience by responding promptly to communications, resolving complex issues, and developing customer relationships within the International Customer Service Team.

What qualifications are needed for the Customer Support Advisor position?

Candidates should have excellent communication skills in English, 1-2 years of customer service experience in a multi-channel contact center environment, proficiency in Microsoft Word, Excel, and general keyboard skills.

What is the working pattern for this role?

The role follows a hybrid approach, allowing you to combine working from home with time spent in the office, with discussions between you and your manager to find the best pattern.

Are there opportunities for career growth in this role?

Yes, you will be supported by managers who are dedicated to helping your career growth as part of a dynamic and forward-thinking team.

Is knowledge of foreign languages beneficial for this role?

Yes, knowledge of foreign languages is considered a bonus for this position.

What should I do if I have a disability and need accommodation during the application process?

You should contact talent@flutter.com for assistance and support regarding reasonable accommodation to participate in the job application or interview process.

How is the company's commitment to diversity reflected in the hiring process?

The company is an equal opportunity employer that values diversity and does not discriminate based on any protected characteristic as defined by applicable law.

What types of communication channels will I be using as a Customer Support Advisor?

You will be using various communication channels including live chat and email to interact with customers.

What qualities are emphasized for candidates applying for this role?

Candidates are expected to have a high level of customer service orientation, strong interpersonal skills, initiative in suggesting improvements, and a positive, ‘can-do’ attitude.

How can I apply for the Customer Support Advisor position?

You can apply by submitting your application through the appropriate channels, and if you're a good fit for the role, you will be invited for a phone or Zoom interview.

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Flutter Entertainment Plc

Entertainment & Media
Industry
10,001+
Employees
2019
Founded Year

Mission & Purpose

Flutter is a global sports betting, gaming and entertainment provider for over 18 million customers worldwide and the parent company of leading global consumer brands such as FanDuel, Sky Betting & Gaming, Paddy Power, PokerStars, Betfair, Sportsbet, Tombola, TVG, Adjarabet and Sisal. Our vision is to be the global leader in online sports betting and gaming by providing a vibrant and safe sports betting and gaming experience to our customers around the world.