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Customer Support Advisor

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Office for National Statistics

18d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Newport
  • 8d left

AI generated summary

  • You must have strong organizational skills, adaptability, confident communication for calls, and effective verbal and written communication with stakeholders.
  • You will respond to customer enquiries via various channels, manage complex queries, maintain knowledge of census and migration data, assist with engagement activities, and provide administrative support.

Requirements

  • Proven organisational skills with experience of prioritising work to deliver against set deadlines.
  • Adaptable and flexible to the changing needs of the business.
  • Confident communicator with the ability to answer incoming calls and make outgoing calls.
  • Able to communicate effectively, both verbally and in writing, with key internal and external stakeholders.

Responsibilities

  • Your responsibilities include:
  • Responding to customer enquiries, by email, letter and telephone; working with relevant internal teams to manage complex queries as required.
  • Develop and maintain a knowledge of census outputs (1801-2021), migration statistics and other population data.
  • Assisting with engagement activities.
  • Provide administrative support to the team.

FAQs

Do we support remote work?

Yes, we operate a flexible hybrid working model, which includes a minimum of 40% office attendance.

What is the salary for this position?

The salary for the Customer Support Advisor position is £22,699.

What are the main responsibilities of this role?

The main responsibilities include responding to customer enquiries, developing knowledge of census outputs and migration statistics, assisting with engagement activities, and providing administrative support to the team.

What essential skills are required for this position?

Essential skills include proven organisational skills, adaptability, confident communication abilities, and the capacity to communicate effectively with internal and external stakeholders.

What benefits are offered to employees?

Employees benefit from a £6,128 contribution towards the Civil Service Defined Benefit Pension scheme, along with various other benefits outlined in the benefits pack provided.

Is there any requirement for security checks?

Yes, successful candidates must undergo a criminal record check and complete baseline personnel security standard checks.

How will the selection process be conducted?

The selection process will assess candidates based on their behaviours and experience as per the Success Profiles framework, with interviews conducted via video conferencing.

What kind of support does ONS provide for career development?

ONS provides learning and development opportunities, career pathways, tools, and resources to help employees develop their skills and progress their careers.

Are there any nationality requirements for this job?

Yes, the job is open to UK nationals, nationals of the Republic of Ireland, Commonwealth country nationals with the right to work in the UK, and certain EU nationals.

Who can I contact if I have questions about my application?

You can contact Ellie Smith at ellie.smith@ons.gov.uk for job-related queries or the recruitment team at recruitmentoperations@ons.gov.uk for general inquiries.

Office for National Statistics

The UK's largest independent producer of official statistics and the recognised national statistical institute of the UK

Government
Industry
1001-5000
Employees

Mission & Purpose

We’re the Office for National Statistics (ONS), the UK’s largest independent producer of official statistics. The statistics we gather make a real difference, helping people make important decisions for the nation and our communities on everything from health and education to the environment and the cost of living. We’re responsible for the census that happens every ten years and share information and analysis about some of the UK’s most topical issues. Based on feedback from colleagues, the ONS has been named by Glassdoor as one of the best places to work in the UK in 2023. We’re the first Civil Service department to make it into the top 50.