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Customer Support Agent (German-speaking) - POS System Solutions

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Concentrix

Yesterday

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Porto

AI generated summary

  • You must speak fluent German (C1) and English (B2), have strong communication and empathy skills, prior support experience, be organized, and proficient with multiple tools.
  • You will support German-speaking customers via phone, email, chat, and social media, addressing inquiries, optimizing processes, and collaborating with Sales and Marketing.

Requirements

  • Fluent, verbal and written in German (C1)
  • Advanced level of English (B2)
  • Strong communication skills: approachable, patient and customer-oriented
  • High level of empathy: providing excellent, customer-friendly service is your top priority
  • Capable of managing escalation processes and resolving complex issues
  • Prior experience as customer support
  • Familiarity with omnichannel support (phone, chat, e-mail) and ability to work with many tools at once
  • Problem-solving mindset, curious and persistent in resolving issues
  • Well-organized and able to stay calm under pressure
  • Proficient in using a smartphone, tablet and computers

Responsibilities

  • You are the voice of our company – the direct link to our customers
  • Take care of our German-speaking customers by phone, email, chat and social media channels
  • Support competently our merchants for all questions and inquiries about our product and service
  • Work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants
  • Work with other departments together, for example, Sales and Marketing
  • You will be part of an international and multilingual team

FAQs

What is the primary role of a Customer Support Agent in this position?

The primary role of a Customer Support Agent is to be the voice of the company, providing support to German-speaking customers through various channels such as phone, email, chat, and social media.

What languages are required for this position?

Fluency in German (C1) is required, along with an advanced level of English (B2).

Is prior experience in customer support necessary?

Yes, prior experience in customer support is required for this position.

What kind of training will I receive if hired?

You will receive full paid training on the company and the specific project you’ll be working on, along with access to career development programs and language classes.

What benefits are offered to employees in this role?

Benefits include a competitive salary, performance bonus, indefinite contracts, a central work location in Porto, referral bonus opportunities, and various training and development programs.

Will I be expected to work as part of a team?

Yes, you will be part of an international and multilingual team, collaborating with other departments like Sales and Marketing.

What kind of work schedule can I expect?

This position is a full-time role, with contracts that are negotiable depending on your experience and the client's needs.

Are there opportunities for career growth within the company?

Yes, Concentrix emphasizes career growth and personal development, with about 80% of managers promoted from within.

What tools and platforms will I be using in this role?

You will be working with various communication tools for omnichannel support, including phone, chat, and email.

Is this position open to candidates outside of Portugal?

No, only applicants who are legally authorized to work in Portugal will be considered for this position.

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Concentrix

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.