FAQs
Do we support remote work?
Yes, we do remote work but in a hybrid format.
What are the key responsibilities of the Customer Support Management Professional?
The key responsibilities include leading the customer support team, developing strategies to improve support processes, collaborating with cross-functional teams, analyzing customer support metrics, and managing customer escalations.
What is the required experience for this role?
Candidates must have 8 years of proven experience in customer support management at a senior leadership level.
What skills are needed for this position?
Strong leadership, excellent communication and interpersonal skills, the ability to build strong customer relationships, and experience with process improvements are essential.
Is a degree necessary for this position?
A Bachelor's degree in Business Administration or a related field is required, and an MBA or advanced degree is preferred.
Where is this position based?
The position is based at our Hegnau location in Switzerland.
What benefits does Honeywell offer?
Benefits include medical, vision, dental, mental health, paid vacation, a 401k plan/retirement benefits (as per regional policy), career growth, and professional development.
Who does this position report to?
This position reports directly to the Customer Support Manager.
What is Honeywell's commitment to diversity?
Honeywell is an equal opportunity employer, considering qualified applicants without regard to age, race, creed, color, national origin, and other factors.
What type of environment should I expect at Honeywell?
Honeywell fosters a fast-paced and dynamic environment, encouraging a strategic mindset and passion for delivering exceptional customer service.