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Customer Support Management Professional

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Honeywell

4d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • Zürich

AI generated summary

  • You need 8 years in senior customer support, strong leadership, excellent communication, ability to improve processes, a bachelor’s degree (MBA preferred), and a passion for exceptional service.
  • You will lead a customer support team, enhance service processes, collaborate with teams, analyze metrics, and manage escalations for effective resolution and customer satisfaction.

Requirements

  • 8 years of proven experience in customer support management at a senior leadership level
  • Strong leadership and people management skills
  • Excellent communication and interpersonal skills
  • Ability to build and maintain strong customer relationships
  • Experience in driving process improvements and implementing best practices
  • Bachelor's degree in Business Administration or related field
  • MBA or advanced degree preferred
  • Proven track record of successfully managing large customer support teams
  • Strong analytical and problem-solving skills
  • Ability to thrive in a fast-paced and dynamic environment
  • Strategic mindset and ability to drive business growth
  • Passion for delivering exceptional customer service

Responsibilities

  • Lead and manage the customer support team to ensure exceptional service delivery and customer satisfaction
  • Develop and implement strategies to improve customer support processes and procedures
  • Collaborate with cross-functional teams to drive customer success and achieve business objectives
  • Analyze customer support metrics and implement continuous improvement initiatives
  • Manage customer escalations and ensure timely resolution

FAQs

Do we support remote work?

Yes, we do remote work but in a hybrid format.

What are the key responsibilities of the Customer Support Management Professional?

The key responsibilities include leading the customer support team, developing strategies to improve support processes, collaborating with cross-functional teams, analyzing customer support metrics, and managing customer escalations.

What is the required experience for this role?

Candidates must have 8 years of proven experience in customer support management at a senior leadership level.

What skills are needed for this position?

Strong leadership, excellent communication and interpersonal skills, the ability to build strong customer relationships, and experience with process improvements are essential.

Is a degree necessary for this position?

A Bachelor's degree in Business Administration or a related field is required, and an MBA or advanced degree is preferred.

Where is this position based?

The position is based at our Hegnau location in Switzerland.

What benefits does Honeywell offer?

Benefits include medical, vision, dental, mental health, paid vacation, a 401k plan/retirement benefits (as per regional policy), career growth, and professional development.

Who does this position report to?

This position reports directly to the Customer Support Manager.

What is Honeywell's commitment to diversity?

Honeywell is an equal opportunity employer, considering qualified applicants without regard to age, race, creed, color, national origin, and other factors.

What type of environment should I expect at Honeywell?

Honeywell fosters a fast-paced and dynamic environment, encouraging a strategic mindset and passion for delivering exceptional customer service.

The future is what we make it!

Manufacturing & Electronics
Industry
10,001+
Employees
1906
Founded Year

Mission & Purpose

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Benefits

  • Medical Insurance

  • ​​​​​​​Parental Leave

  • Life Assurance

  • Retirement Plan