Logo of Huzzle

Home

Matches

Explore

Manage

Customer Support Specialist

image

Rippling

3mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    People, HR & Administration
  • San Francisco

AI generated summary

  • You need 3+ years in a customer-facing role, strong English communication, problem-solving skills, attention to detail, and organizational abilities, plus flexibility and time management skills.
  • You will support customers by resolving product issues, utilizing various communication tools, de-escalating concerns, and collaborating with teams for improvements, all while meeting tight deadlines.

Requirements

  • Required: Proficient in English; written and verbal communication skills
  • Ability to work 9am-5:30pm PST
  • 3+ years of work experience in a customer/client-facing role
  • Demonstrated experience problem-solving with attention to detail
  • Organizational skills and experience improving processes
  • Flexibility with changing job duties and responsibilities
  • Time management skills and ability to prioritize

Responsibilities

  • Responsible for supporting our Rippling customers and resolving issues related to our products.
  • Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.
  • Leverage phone, chat, email functionality, and video conferencing to help our customers optimize our products.
  • De-escalate and resolve issues by leveraging platform and industry expertise.
  • Become a product expert - you'll be a go-to resource for both customers and coworkers.
  • Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.
  • Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.

FAQs

What is the main responsibility of a Customer Support Specialist at Rippling?

The main responsibility is to support Rippling customers and resolve issues related to our products, ensuring they realize the full potential of our services.

What skills are required for this position?

Required skills include proficiency in English (both written and verbal), problem-solving abilities, attention to detail, organizational skills, and time management skills.

What kind of experience is necessary to apply for this role?

Applicants should have at least 3 years of work experience in a customer or client-facing role.

What are the working hours for this position?

The working hours are from 9am to 5:30pm PST.

How does Rippling facilitate communication with customers?

Rippling utilizes various communication methods including phone, chat, email, and video conferencing to assist customers.

Are there opportunities for career growth in this role?

Yes, there are opportunities for growth as employees can become product experts and work directly with teams to suggest improvements.

Is the position remote, hybrid, or in-office?

This role is primarily office-based, with employees expected to work in the office at least three days a week under the current policy.

What kind of benefits does Rippling offer to its employees?

Rippling offers a competitive salary, benefits, and equity as part of the compensation package.

How does Rippling prioritize diversity and inclusion?

Rippling is committed to building a diverse workforce and does not discriminate based on any legally protected characteristics. They also provide reasonable accommodations for candidates with disabilities during the hiring process.

What is the pay range for the Customer Support Specialist position?

The pay range for this role is between $20 - $23 per hour, depending on the location tier.

image

Rippling

We make it unbelievably easy to manage HR, IT, and Finance.

Technology
Industry
1001-5000
Employees
2016
Founded Year

Mission & Purpose

Rippling is the first way for businesses to manage all of their HR, IT, and Finance — payroll, benefits, expenses, corporate cards, computers, apps, and more — in one unified workforce platform. By connecting every workforce system to a single source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees' payroll, health insurance, corporate card, work computer, and third-party apps — like Slack, Zoom, and Office 365 — all within 90 seconds. Based in San Francisco, CA, Rippling has raised $700M from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, and Bedrock—and was named one of America's best startup employers by Forbes (#12 out of 500) and the #1 fastest-growing private company in the Bay Area by the San Francisco Business Times.