Large

Rippling is the first way for businesses to manage all of their HR, IT, and Finance —  payroll, benefits, expenses, corporate cards, computers, apps, and more — in one unified workforce platform.

By connecting every workforce system to a single source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees' payroll, health insurance, corporate card, work computer, and third-party apps — like Slack, Zoom, and Office 365 — all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $700M from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, and Bedrock—and was named one of America's best startup employers by Forbes (#12 out of 500) and the #1 fastest-growing private company in the Bay Area by the San Francisco Business Times.



Technology

Rippling

We make it unbelievably easy to manage HR, IT, and Finance.

You must have a Bachelor’s degree, 2+ years in customer-facing roles, strong problem-solving and communication skills, and the ability to work shifts of 6:30 PM IST - 7:00 AM IST.

You will support customers by resolving product issues, responding to inquiries, communicating with vendors, de-escalating problems, and collaborating with teams to enhance service and features.

Customer Relations

IT & Cybersecurity

About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses. About The Role We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. Our Support Organization is composed of product specific teams such as HR, IT and Finance. If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes! What You Will Do * Responsible for supporting our Rippling customers and resolving issues related to our products. * Respond to inquiries in a timely manner to help our customers optimize Rippling to administer group health and welfare plans. * Communicates with vendors and clients in regards to policies, benefit eligibility, and claims issues. * Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment. * Leverage chat, email functionality, and video conferencing to help our customers optimize our products. * De-escalate and resolve issues by leveraging platform and industry expertise. * Become a product expert - you'll be a go-to resource for both customers and coworkers. * Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features. * Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met. What You Will Need * Bachelor's degree * Ability to work a shift between the hours of 6:30 PM IST - 7:00 AM IST (there may be the opportunity to move to a day shift in the future based on performance and business requirements) * A minimum of 2 years of work experience in a customer/client-facing role * Demonstrated experience problem-solving with attention to detail * Organizational skills and experience improving processes * Strong written and verbal communication skills in English * Flexibility with changing job duties and responsibilities * Time management skills and ability to prioritize About The Team We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. Additional Information Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For all office-based employees, Rippling considers working in the office, at least three days a week under current policy to be an essential function of the employee's role.

About RipplingRippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.About The RoleWe are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. Our Support Organization is composed of product specific teams such as HR, IT and Finance.If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!What You Will Do * Responsible for supporting our Rippling customers and resolving issues related to our products. * Respond to inquiries in a timely manner to help our customers optimize Rippling to administer group health and welfare plans. * Communicates with vendors and clients in regards to policies, benefit eligibility, and claims issues. * Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment. * Leverage chat, email functionality, and video conferencing to help our customers optimize our products. * De-escalate and resolve issues by leveraging platform and industry expertise. * Become a product expert - you'll be a go-to resource for both customers and coworkers. * Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features. * Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.      What You Will Need * Bachelor's degree * Ability to work a shift between the hours of 6:30 PM IST - 7:00 AM IST (there may be the opportunity to move to a day shift in the future based on performance and business requirements) * A minimum of 2 years of work experience in a customer/client-facing role * Demonstrated experience problem-solving with attention to detail * Organizational skills and experience improving processes * Strong written and verbal communication skills in English * Flexibility with changing job duties and responsibilities * Time management skills and ability to prioritize      About The TeamWe are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.Additional InformationRippling highly values having employees working in-office to foster a collaborative work environment and company culture. For all office-based employees, Rippling considers working in the office, at least three days a week under current policy to be an essential function of the employee's role.

Customer Support Specialist, Benefits - Rippling

&lt;strong&gt;About Rippling&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.&lt;br&gt;&lt;br&gt;Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.&lt;br&gt;&lt;br&gt;Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.&lt;br&gt;&lt;br&gt;We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About The Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. Our Support Organization is composed of product specific teams such as HR, IT and Finance.&lt;br&gt;&lt;br&gt;If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You Will Do&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Responsible for supporting our Rippling customers and resolving issues related to our products. &lt;/li&gt;&lt;li&gt;Respond to inquiries in a timely manner to help our customers optimize Rippling to administer group health and welfare plans. &lt;/li&gt;&lt;li&gt;Communicates with vendors and clients in regards to policies, benefit eligibility, and claims issues. &lt;/li&gt;&lt;li&gt;Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment. &lt;/li&gt;&lt;li&gt;Leverage chat, email functionality, and video conferencing to help our customers optimize our products. &lt;/li&gt;&lt;li&gt;De-escalate and resolve issues by leveraging platform and industry expertise. &lt;/li&gt;&lt;li&gt;Become a product expert - you'll be a go-to resource for both customers and coworkers. &lt;/li&gt;&lt;li&gt;Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features. &lt;/li&gt;&lt;li&gt;Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What You Will Need&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Bachelor's degree&lt;/li&gt;&lt;li&gt;Ability to work a shift between the hours of 6:30 PM IST - 7:00 AM IST (there may be the opportunity to move to a day shift in the future based on performance and business requirements)&lt;/li&gt;&lt;li&gt;A minimum of 2 years of work experience in a customer/client-facing role&lt;/li&gt;&lt;li&gt;Demonstrated experience problem-solving with attention to detail&lt;/li&gt;&lt;li&gt;Organizational skills and experience improving processes&lt;/li&gt;&lt;li&gt;Strong written and verbal communication skills in English&lt;/li&gt;&lt;li&gt;Flexibility with changing job duties and responsibilities&lt;/li&gt;&lt;li&gt;Time management skills and ability to prioritize&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;About The Team&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Additional Information&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For all office-based employees, Rippling considers working in the office, at least three days a week under current policy to be an essential function of the employee's role.&lt;br&gt;&lt;br&gt;

Customer Support Specialist, Benefits

You need 1-2 years in a top product company, strong coding skills in Java/Python/C++/Go, knowledge of algorithms/system design, and ability to collaborate. Bonus for open source and competitive coding.

You will collaborate with teams to develop features, analyze and debug issues, optimize code quality, innovate product ideas, and engage in training and mentorship for growth.

Software Engineering

About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses. Overview We are looking for enthusiastic, innovative engineers to join our engineering team as Software Engineers (SDE-1). In this role, you’ll collaborate with experienced engineers, contribute to real-world projects from day one, and gain exposure to cutting-edge tools and technologies. You’ll play a key role in building and optimizing products that reach millions of users globally. you will join one of our many teams to develop robust, well-designed products, implement new updates and features, and solve complex problems that affect our business and our clients. Key Responsibilities: * Collaborate & Build:Work closely with cross-functional teams to design, develop, and deploy features and solutions that are robust, efficient, and scalable. * Problem Solving: Analyze and debug complex issues to deliver high-quality solutions and continuous improvement across platforms. * Optimize Code: Contribute to code reviews and drive best practices to ensure code quality, maintainability, and scalability. * Product Innovation: Bring fresh ideas to the team and be part of the brainstorming and development of new product features. * Learn & Grow: Participate in training sessions, team workshops, and mentorship programs designed to accelerate your development as an engineer. Required Qualifications: * 1-2 years experience working with fast growing, top tier product companies * Strong coding in one or more programming languages such as Java, Python, C++, or Go. * Expert understanding of data structures, algorithms, software design principles and low level design * Ability to communicate clearly and work effectively in a collaborative environment * Understanding of system design and complex distributed systems * Eagerness to learn new technologies and apply them to solve real-world problems. * Bonus points for open source contributions, competitive coding experience, and a strong Computer Science background from a Tier 1 institution. What We Offer: * Competitive salary and benefits package. * Opportunity to work on high-impact projects with a talented, supportive team. * Access to ongoing learning and professional development. * A fun, inclusive company culture with a commitment to diversity and innovation. Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below

About RipplingRippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.Based in San Francisco, CA, Rippling has raised $1.4B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.OverviewWe are looking for enthusiastic, innovative engineers to join our engineering team as Software Engineers (SDE-1). In this role, you’ll collaborate with experienced engineers, contribute to real-world projects from day one, and gain exposure to cutting-edge tools and technologies. You’ll play a key role in building and optimizing products that reach millions of users globally. you will join one of our many teams to develop robust, well-designed products, implement new updates and features, and solve complex problems that affect our business and our clients.Key Responsibilities: * Collaborate & Build:Work closely with cross-functional teams to design, develop, and deploy features and solutions that are robust, efficient, and scalable. * Problem Solving: Analyze and debug complex issues to deliver high-quality solutions and continuous improvement across platforms. * Optimize Code: Contribute to code reviews and drive best practices to ensure code quality, maintainability, and scalability. * Product Innovation: Bring fresh ideas to the team and be part of the brainstorming and development of new product features. * Learn & Grow: Participate in training sessions, team workshops, and mentorship programs designed to accelerate your development as an engineer.      Required Qualifications: * 1-2 years experience working with fast growing, top tier product companies * Strong coding in one or more programming languages such as Java, Python, C++, or Go. * Expert understanding of data structures, algorithms, software design principles and low level design * Ability to communicate clearly and work effectively in a collaborative environment * Understanding of system design and complex distributed systems * Eagerness to learn new technologies and apply them to solve real-world problems. * Bonus points for open source contributions, competitive coding experience, and a strong Computer Science background from a Tier 1 institution.      What We Offer: * Competitive salary and benefits package. * Opportunity to work on high-impact projects with a talented, supportive team. * Access to ongoing learning and professional development. * A fun, inclusive company culture with a commitment to diversity and innovation.      Additional InformationRippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.comRippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below

Software Engineer-1 - Rippling

&lt;strong&gt;About Rippling&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.&lt;br&gt;&lt;br&gt;Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.&lt;br&gt;&lt;br&gt;Based in San Francisco, CA, Rippling has raised $1.4B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.&lt;br&gt;&lt;br&gt;We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Overview&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We are looking for enthusiastic, innovative engineers to join our engineering team as Software Engineers (SDE-1). In this role, you’ll collaborate with experienced engineers, contribute to real-world projects from day one, and gain exposure to cutting-edge tools and technologies. You’ll play a key role in building and optimizing products that reach millions of users globally. you will join one of our many teams to develop robust, well-designed products, implement new updates and features, and solve complex problems that affect our business and our clients.&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;strong&gt;Key Responsibilities:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Collaborate &amp;amp; Build:Work closely with cross-functional teams to design, develop, and deploy features and solutions that are robust, efficient, and scalable. &lt;/li&gt;&lt;li&gt;Problem Solving: Analyze and debug complex issues to deliver high-quality solutions and continuous improvement across platforms. &lt;/li&gt;&lt;li&gt;Optimize Code: Contribute to code reviews and drive best practices to ensure code quality, maintainability, and scalability. &lt;/li&gt;&lt;li&gt;Product Innovation: Bring fresh ideas to the team and be part of the brainstorming and development of new product features. &lt;/li&gt;&lt;li&gt;Learn &amp;amp; Grow: Participate in training sessions, team workshops, and mentorship programs designed to accelerate your development as an engineer. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;&lt;strong&gt;Required Qualifications:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;1-2 years experience working with fast growing, top tier product companies&lt;/li&gt;&lt;li&gt;Strong coding in one or more programming languages such as Java, Python, C++, or Go. &lt;/li&gt;&lt;li&gt;Expert understanding of data structures, algorithms, software design principles and low level design&lt;/li&gt;&lt;li&gt;Ability to communicate clearly and work effectively in a collaborative environment&lt;/li&gt;&lt;li&gt;Understanding of system design and complex distributed systems&lt;/li&gt;&lt;li&gt;Eagerness to learn new technologies and apply them to solve real-world problems. &lt;/li&gt;&lt;li&gt;Bonus points for open source contributions, competitive coding experience, and a strong Computer Science background from a Tier 1 institution. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;&lt;strong&gt;What We Offer:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Competitive salary and benefits package. &lt;/li&gt;&lt;li&gt;Opportunity to work on high-impact projects with a talented, supportive team. &lt;/li&gt;&lt;li&gt;Access to ongoing learning and professional development. &lt;/li&gt;&lt;li&gt;A fun, inclusive company culture with a commitment to diversity and innovation. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Additional Information&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com&lt;br&gt;&lt;br&gt;Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.&lt;br&gt;&lt;br&gt;This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.&lt;br&gt;&lt;br&gt;A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below

Software Engineer-1

You need a bachelor’s degree, 3+ years in instructional development for B2B SaaS, eLearning tool expertise, strong writing, organization, and project management skills. Grit and curiosity are essential.

You will create training videos, manage demo accounts, collaborate with SMEs, edit content using A/V tools, streamline processes, and oversee a QA system for training assets.

Education & Teaching

Austin

About Rippling Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every workforce system to a single source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employee’s payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500). About The Role As an Instructional Developer on Rippling's Customer Education team, you’ll use your skills in instructional design and multimedia development to create engaging eLearning content for our clients. With Rippling investing significantly in customer experience, your role has an incredible impact on the future of the company and our ability to effectively and efficiently train our growing customer base with on-demand digital training. In this role, you’ll specialize in creating a library of engaging product training videos, interactive hands-on exercises, and related eLearning content for both domestic and global audiences. What You Will Do * Build and manage a library of product training videos and hands-on exercises that teach end users how to use the various tools and features of the Ripping platform. * Become a product expert on the Rippling platform who can develop training assets independently and collaborate with other SMEs to build more advanced training videos and walkthroughs. * Set up demo accounts with project data that can be used to create training content for different types of users (e.g., admins, employees, contractors, etc.) and use cases based on product, country, and service levels. * Use A/V software tools (e.g., Adobe Creative Cloud, Canva) for video editing and post-production. * Standardize an intake form and process for effective collaboration with SMEs to streamline the development process using storyboard templates. * Develop and manage an efficient QA process for creating and updating assets based on insights from SMEs and customer feedback. What You Will Need * Bachelor's degree or equivalent practical experience/training * Minimum 3 years of experience in a instructional development role focused on end-user documentation for a B2B SaaS platform or product suite * Experience using eLearning tools such as Adobe Creative Cloud, Articulate, Camtasia, Captivate, DAP software, or similar eLearning development tools * Strong technical aptitude with an ability to quickly learn new software and technical subject matter * Adept at creating thoughtful and succinct outlines and storyboards for delivering consistent, structured, and repeatable training content with clearly defined learning objectives and measurable outcomes * Strong writing and grammatical skills; content is clear, succinct, and logical * Strong organizational and project management skills; ability to manage expectations, prioritize workloads, and maintain focus * Grit; a sustained history of hard work and perseverance * Curiosity; a bias to constantly question, dig deeper, and learn * Nice to have: * * Experience delivering ILT/VILT for a B2B SaaS product, including the development of related curricula * Experience creating content for international audiences and localization workflows About The Team The Customer Education team is focused on building best-in-class help documentation and on-demand training materials to help our customers and their teams learn how to use every aspect of the Rippling platform and our products to be successful. Whether it's a tutorial, troubleshooting FAQ, training video, or hands-on simulation, the Customer Education team creates a variety of educational materials that drive product adoption and customer success across our products, services, and global audiences. Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below. The pay range for this role is: 84,000 - 147,000 USD per year(US Tier 1) 75,600 - 132,300 USD per year(US Tier 2) 71,400 - 124,950 USD per year(US Tier 3)

About RipplingRippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.By connecting every workforce system to a single source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employee’s payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).About The RoleAs an Instructional Developer on Rippling's Customer Education team, you’ll use your skills in instructional design and multimedia development to create engaging eLearning content for our clients. With Rippling investing significantly in customer experience, your role has an incredible impact on the future of the company and our ability to effectively and efficiently train our growing customer base with on-demand digital training.In this role, you’ll specialize in creating a library of engaging product training videos, interactive hands-on exercises, and related eLearning content for both domestic and global audiences.What You Will Do * Build and manage a library of product training videos and hands-on exercises that teach end users how to use the various tools and features of the Ripping platform. * Become a product expert on the Rippling platform who can develop training assets independently and collaborate with other SMEs to build more advanced training videos and walkthroughs. * Set up demo accounts with project data that can be used to create training content for different types of users (e.g., admins, employees, contractors, etc.) and use cases based on product, country, and service levels. * Use A/V software tools (e.g., Adobe Creative Cloud, Canva) for video editing and post-production. * Standardize an intake form and process for effective collaboration with SMEs to streamline the development process using storyboard templates. * Develop and manage an efficient QA process for creating and updating assets based on insights from SMEs and customer feedback.      What You Will Need * Bachelor's degree or equivalent practical experience/training * Minimum 3 years of experience in a instructional development role focused on end-user documentation for a B2B SaaS platform or product suite * Experience using eLearning tools such as Adobe Creative Cloud, Articulate, Camtasia, Captivate, DAP software, or similar eLearning development tools * Strong technical aptitude with an ability to quickly learn new software and technical subject matter * Adept at creating thoughtful and succinct outlines and storyboards for delivering consistent, structured, and repeatable training content with clearly defined learning objectives and measurable outcomes * Strong writing and grammatical skills; content is clear, succinct, and logical * Strong organizational and project management skills; ability to manage expectations, prioritize workloads, and maintain focus * Grit; a sustained history of hard work and perseverance * Curiosity; a bias to constantly question, dig deeper, and learn * Nice to have: *     * Experience delivering ILT/VILT for a B2B SaaS product, including the development of related curricula    * Experience creating content for international audiences and localization workflows      About The TeamThe Customer Education team is focused on building best-in-class help documentation and on-demand training materials to help our customers and their teams learn how to use every aspect of the Rippling platform and our products to be successful. Whether it's a tutorial, troubleshooting FAQ, training video, or hands-on simulation, the Customer Education team creates a variety of educational materials that drive product adoption and customer success across our products, services, and global audiences.Additional InformationRippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.comRippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.The pay range for this role is:84,000 - 147,000 USD per year(US Tier 1)75,600 - 132,300 USD per year(US Tier 2)71,400 - 124,950 USD per year(US Tier 3)

Instructional Developer - Rippling

&lt;strong&gt;About Rippling&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Rippling is the first way for businesses to manage all of their HR &amp;amp; IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.&lt;br&gt;&lt;br&gt;By connecting every workforce system to a single source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employee’s payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.&lt;br&gt;&lt;br&gt;Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).&lt;br&gt;&lt;br&gt;&lt;strong&gt;About The Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As an &lt;strong&gt;&lt;strong&gt;Instructional Developer&lt;/strong&gt;&lt;/strong&gt; on Rippling's Customer Education team, you’ll use your skills in instructional design and multimedia development to create engaging eLearning content for our clients. With Rippling investing significantly in customer experience, your role has an incredible impact on the future of the company and our ability to effectively and efficiently train our growing customer base with on-demand digital training.&lt;br&gt;&lt;br&gt;In this role, you’ll specialize in creating a library of engaging product training videos, interactive hands-on exercises, and related eLearning content for both domestic and global audiences.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You Will Do&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Build and manage a library of product training videos and hands-on exercises that teach end users how to use the various tools and features of the Ripping platform. &lt;/li&gt;&lt;li&gt;Become a product expert on the Rippling platform who can develop training assets independently and collaborate with other SMEs to build more advanced training videos and walkthroughs. &lt;/li&gt;&lt;li&gt;Set up demo accounts with project data that can be used to create training content for different types of users (e.g., admins, employees, contractors, etc.) and use cases based on product, country, and service levels. &lt;/li&gt;&lt;li&gt;Use A/V software tools (e.g., Adobe Creative Cloud, Canva) for video editing and post-production. &lt;/li&gt;&lt;li&gt;Standardize an intake form and process for effective collaboration with SMEs to streamline the development process using storyboard templates. &lt;/li&gt;&lt;li&gt;Develop and manage an efficient QA process for creating and updating assets based on insights from SMEs and customer feedback. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What You Will Need&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Bachelor's degree or equivalent practical experience/training&lt;/li&gt;&lt;li&gt;Minimum 3 years of experience in a instructional development role focused on end-user documentation for a B2B SaaS platform or product suite&lt;/li&gt;&lt;li&gt;Experience using eLearning tools such as Adobe Creative Cloud, Articulate, Camtasia, Captivate, DAP software, or similar eLearning development tools&lt;/li&gt;&lt;li&gt;Strong technical aptitude with an ability to quickly learn new software and technical subject matter&lt;/li&gt;&lt;li&gt;Adept at creating thoughtful and succinct outlines and storyboards for delivering consistent, structured, and repeatable training content with clearly defined learning objectives and measurable outcomes&lt;/li&gt;&lt;li&gt;Strong writing and grammatical skills; content is clear, succinct, and logical&lt;/li&gt;&lt;li&gt;Strong organizational and project management skills; ability to manage expectations, prioritize workloads, and maintain focus&lt;/li&gt;&lt;li&gt;Grit; a sustained history of hard work and perseverance&lt;/li&gt;&lt;li&gt;Curiosity; a bias to constantly question, dig deeper, and learn&lt;/li&gt;&lt;li&gt;Nice to have: &lt;/li&gt;&lt;li&gt;&lt;/li&gt;&lt;ul&gt;&lt;li&gt;Experience delivering ILT/VILT for a B2B SaaS product, including the development of related curricula &lt;/li&gt;&lt;li&gt;Experience creating content for international audiences and localization workflows&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;/ul&gt;&lt;strong&gt;About The Team&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The Customer Education team is focused on building best-in-class help documentation and on-demand training materials to help our customers and their teams learn how to use every aspect of the Rippling platform and our products to be successful. Whether it's a tutorial, troubleshooting FAQ, training video, or hands-on simulation, the Customer Education team creates a variety of educational materials that drive product adoption and customer success across our products, services, and global audiences.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Additional Information&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com&lt;br&gt;&lt;br&gt;Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.&lt;br&gt;&lt;br&gt;This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.&lt;br&gt;&lt;br&gt;A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.&lt;br&gt;&lt;br&gt;&lt;strong&gt;The pay range for this role is:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;84,000 - 147,000 USD per year(US Tier 1)&lt;br&gt;&lt;br&gt;75,600 - 132,300 USD per year(US Tier 2)&lt;br&gt;&lt;br&gt;71,400 - 124,950 USD per year(US Tier 3)

Instructional Developer

You need 4+ years in customer support, 2+ years in a leadership role, strong analytical skills, excellent communication, adaptability, technical proficiency, and a customer-first mindset.

You will oversee team operations, mentor leads, manage schedules, monitor performance metrics, analyze data for improvements, resolve issues, collaborate with teams, and enhance customer support processes.

People, HR & Administration

Bangalore

Note: This role requires you to work in EST timezone. This is a hybrid role. We expect you to be in our Bangalore office for 3 days in the week. About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses. About The Team Rippling’s Customer Support team is a collaborative, dynamic group dedicated to ensuring customer success. With team members spanning the globe, we work closely with Product, Engineering, and Operations teams to deliver seamless support experiences. The team has been instrumental in scaling Rippling’s operations, contributing to our recognition as a top SaaS provider. By joining the team, you will be part of a culture that values innovation, growth, and customer obsession, with ample opportunities for professional development. About The Role As a Customer Support Supervisor at Rippling, you will lead a high-performing team responsible for delivering exceptional support to our customers. You will act as the point of contact (POC) for all actions and domains within your team, ensuring efficient operations, seamless collaboration, and outstanding customer experiences. This role demands a strategic mindset combined with hands-on leadership skills to drive team performance and process improvements in a dynamic, fast-paced environment. You will report directly to the Customer Support Manager and play a pivotal role in aligning team goals with Rippling’s broader objectives. This is an exciting opportunity to influence the customer journey, lead a talented team, and contribute to the continued success of Rippling. What You Will Do Team Leadership and People Management: Act as the primary POC for your team, overseeing all operational aspects. Lead, mentor, and support team leads in their respective roles, fostering a culture of accountability and excellence. Provide coaching, constructive feedback, and professional development opportunities to team members. Handle team scheduling, attendance management, and adherence to ensure optimal staffing coverage. Operational Management and Performance: Monitor and drive team productivity, ensuring performance metrics are met or exceeded. Track adherence to SLAs, response times, and quality benchmarks, addressing any gaps proactively. Analyze team performance data and trends to identify areas for improvement and implement solutions. Issue Identification and Resolution: Proactively recognize potential issues in customer interactions or workflows and drive timely resolutions. Collaborate with cross-functional teams, including Tech, Product, and Operations, to address and resolve complex customer issues. Serve as a conduit of information between the Customer Support team and senior management, ensuring goals and updates are communicated effectively. Customer Experience Improvement: Identify patterns in customer feedback and operational inefficiencies, providing actionable insights for process optimization. Work closely with the Product and Engineering teams to suggest enhancements and stay updated on product developments. Assist in creating or updating knowledge base articles to empower customers with self-service solutions. Team Collaboration and Communication: Build and maintain strong relationships with internal stakeholders to ensure seamless support operations. Actively contribute to team meetings, strategy sessions, and training initiatives. Ensure team alignment with Rippling’s customer-centric values and overall mission What You Will Need Experience: At least 4+ years in customer support, with a minimum of 2 years in a supervisory or leadership role, preferably within SaaS or technology environments. Leadership Skills: Proven ability to lead and develop a team, with a focus on coaching, feedback, and performance management. Technical Proficiency: Familiarity with customer support platforms and principles along with a solid understanding of HR or IT systems (preferred). Analytical Mindset: Strong problem-solving skills, with the ability to analyze data, identify trends, and implement improvements. Communication: Excellent verbal and written communication skills—clear, concise, and empathetic. Adaptability: Flexibility to work in US time zones and handle evolving priorities in a fast-paced environment. Customer-First Mindset: A deep commitment to delivering exceptional customer experiences

Note:This role requires you to work in EST timezone.This is a hybrid role. We expect you to be in our Bangalore office for 3 days in the week.About RipplingRippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.Based in San Francisco, CA, Rippling has raised $1.4B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.About The TeamRippling’s Customer Support team is a collaborative, dynamic group dedicated to ensuring customer success. With team members spanning the globe, we work closely with Product, Engineering, and Operations teams to deliver seamless support experiences. The team has been instrumental in scaling Rippling’s operations, contributing to our recognition as a top SaaS provider.By joining the team, you will be part of a culture that values innovation, growth, and customer obsession, with ample opportunities for professional development.About The RoleAs a Customer Support Supervisor at Rippling, you will lead a high-performing team responsible for delivering exceptional support to our customers. You will act as the point of contact (POC) for all actions and domains within your team, ensuring efficient operations, seamless collaboration, and outstanding customer experiences. This role demands a strategic mindset combined with hands-on leadership skills to drive team performance and process improvements in a dynamic, fast-paced environment.You will report directly to the Customer Support Manager and play a pivotal role in aligning team goals with Rippling’s broader objectives. This is an exciting opportunity to influence the customer journey, lead a talented team, and contribute to the continued success of Rippling.What You Will DoTeam Leadership and People Management:Act as the primary POC for your team, overseeing all operational aspects.Lead, mentor, and support team leads in their respective roles, fostering a culture of accountability and excellence.Provide coaching, constructive feedback, and professional development opportunities to team members.Handle team scheduling, attendance management, and adherence to ensure optimal staffing coverage.Operational Management and Performance:Monitor and drive team productivity, ensuring performance metrics are met or exceeded.Track adherence to SLAs, response times, and quality benchmarks, addressing any gaps proactively.Analyze team performance data and trends to identify areas for improvement and implement solutions.Issue Identification and Resolution:Proactively recognize potential issues in customer interactions or workflows and drive timely resolutions.Collaborate with cross-functional teams, including Tech, Product, and Operations, to address and resolve complex customer issues.Serve as a conduit of information between the Customer Support team and senior management, ensuring goals and updates are communicated effectively.Customer Experience Improvement:Identify patterns in customer feedback and operational inefficiencies, providing actionable insights for process optimization.Work closely with the Product and Engineering teams to suggest enhancements and stay updated on product developments.Assist in creating or updating knowledge base articles to empower customers with self-service solutions.Team Collaboration and Communication:Build and maintain strong relationships with internal stakeholders to ensure seamless support operations.Actively contribute to team meetings, strategy sessions, and training initiatives.Ensure team alignment with Rippling’s customer-centric values and overall missionWhat You Will NeedExperience: At least 4+ years in customer support, with a minimum of 2 years in a supervisory or leadership role, preferably within SaaS or technology environments.Leadership Skills: Proven ability to lead and develop a team, with a focus on coaching, feedback, and performance management.Technical Proficiency: Familiarity with customer support platforms and principles along with a solid understanding of HR or IT systems (preferred).Analytical Mindset: Strong problem-solving skills, with the ability to analyze data, identify trends, and implement improvements.Communication: Excellent verbal and written communication skills—clear, concise, and empathetic.Adaptability: Flexibility to work in US time zones and handle evolving priorities in a fast-paced environment.Customer-First Mindset: A deep commitment to delivering exceptional customer experiences

Customer Support Supervisor - Rippling

&lt;strong&gt;&lt;strong&gt;Note:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;&lt;strong&gt;&lt;strong&gt;This role requires you to work in EST timezone.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;&lt;strong&gt;&lt;strong&gt;This is a hybrid role. We expect you to be in our Bangalore office for 3 days in the week. &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;&lt;strong&gt;About Rippling&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.&lt;br&gt;&lt;br&gt;Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.&lt;br&gt;&lt;br&gt;Based in San Francisco, CA, Rippling has raised $1.4B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.&lt;br&gt;&lt;br&gt;We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About The Team&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Rippling’s Customer Support team is a collaborative, dynamic group dedicated to ensuring customer success. With team members spanning the globe, we work closely with Product, Engineering, and Operations teams to deliver seamless support experiences. The team has been instrumental in scaling Rippling’s operations, contributing to our recognition as a top SaaS provider.&lt;br&gt;&lt;br&gt;By joining the team, you will be part of a culture that values innovation, growth, and customer obsession, with ample opportunities for professional development.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About The Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As a Customer Support Supervisor at Rippling, you will lead a high-performing team responsible for delivering exceptional support to our customers. You will act as the point of contact (POC) for all actions and domains within your team, ensuring efficient operations, seamless collaboration, and outstanding customer experiences. This role demands a strategic mindset combined with hands-on leadership skills to drive team performance and process improvements in a dynamic, fast-paced environment.&lt;br&gt;&lt;br&gt;You will report directly to the Customer Support Manager and play a pivotal role in aligning team goals with Rippling’s broader objectives. This is an exciting opportunity to influence the customer journey, lead a talented team, and contribute to the continued success of Rippling.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You Will Do&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;&lt;strong&gt;Team Leadership and People Management:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;Act as the primary POC for your team, overseeing all operational aspects.&lt;br&gt;&lt;br&gt;Lead, mentor, and support team leads in their respective roles, fostering a culture of accountability and excellence.&lt;br&gt;&lt;br&gt;Provide coaching, constructive feedback, and professional development opportunities to team members.&lt;br&gt;&lt;br&gt;Handle team scheduling, attendance management, and adherence to ensure optimal staffing coverage.&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;strong&gt;Operational Management and Performance:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;Monitor and drive team productivity, ensuring performance metrics are met or exceeded.&lt;br&gt;&lt;br&gt;Track adherence to SLAs, response times, and quality benchmarks, addressing any gaps proactively.&lt;br&gt;&lt;br&gt;Analyze team performance data and trends to identify areas for improvement and implement solutions.&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;strong&gt;Issue Identification and Resolution:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;Proactively recognize potential issues in customer interactions or workflows and drive timely resolutions.&lt;br&gt;&lt;br&gt;Collaborate with cross-functional teams, including Tech, Product, and Operations, to address and resolve complex customer issues.&lt;br&gt;&lt;br&gt;Serve as a conduit of information between the Customer Support team and senior management, ensuring goals and updates are communicated effectively.&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;strong&gt;Customer Experience Improvement:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;Identify patterns in customer feedback and operational inefficiencies, providing actionable insights for process optimization.&lt;br&gt;&lt;br&gt;Work closely with the Product and Engineering teams to suggest enhancements and stay updated on product developments.&lt;br&gt;&lt;br&gt;Assist in creating or updating knowledge base articles to empower customers with self-service solutions.&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;strong&gt;Team Collaboration and Communication:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;Build and maintain strong relationships with internal stakeholders to ensure seamless support operations.&lt;br&gt;&lt;br&gt;Actively contribute to team meetings, strategy sessions, and training initiatives.&lt;br&gt;&lt;br&gt;Ensure team alignment with Rippling’s customer-centric values and overall mission&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You Will Need&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;&lt;strong&gt;Experience:&lt;/strong&gt;&lt;/strong&gt; At least 4+ years in customer support, with a minimum of 2 years in a supervisory or leadership role, preferably within SaaS or technology environments.&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;strong&gt;Leadership Skills:&lt;/strong&gt;&lt;/strong&gt; Proven ability to lead and develop a team, with a focus on coaching, feedback, and performance management.&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;strong&gt;Technical Proficiency:&lt;/strong&gt;&lt;/strong&gt; Familiarity with customer support platforms and principles along with a solid understanding of HR or IT systems (preferred).&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;strong&gt;Analytical Mindset:&lt;/strong&gt;&lt;/strong&gt; Strong problem-solving skills, with the ability to analyze data, identify trends, and implement improvements.&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;strong&gt;Communication:&lt;/strong&gt;&lt;/strong&gt; Excellent verbal and written communication skills—clear, concise, and empathetic.&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;strong&gt;Adaptability:&lt;/strong&gt;&lt;/strong&gt; Flexibility to work in US time zones and handle evolving priorities in a fast-paced environment.&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;strong&gt;Customer-First Mindset:&lt;/strong&gt;&lt;/strong&gt; A deep commitment to delivering exceptional customer experiences

Customer Support Supervisor

You need a bachelor's degree, 2+ years in payroll or technical support, strong problem-solving and communication skills, and the ability to work night shifts and adapt to changing duties.

You will support customers by resolving product issues through various channels, become a product expert, identify improvement areas, and collaborate with teams to enhance customer service efficiency.

About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses. About The Role We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. Our Support Organization is composed of product specific teams such as HR, IT and Finance. If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes! What You Will Do * Responsible for supporting our Rippling customers and resolving issues related to our products. * Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment. * Leverage phone, chat, email functionality, and video conferencing to help our customers optimize our products. * De-escalate and resolve issues by leveraging platform and industry expertise. * Become a product expert - you'll be a go-to resource for both customers and coworkers. * Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features. * Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met. What You Will Need * Bachelor's degree * Ability to work a shift between the hours of 6:30 PM IST - 7:00 AM IST (there may be the opportunity to move to a day shift in the future based on performance and business requirements) * Required: 2+ years processing payroll (US or non-US) or operating in a technical support role at a payroll provider * Demonstrated experience problem-solving with attention to detail * Organizational skills and experience improving processes * Strong written and verbal communication skills in English * Flexibility with changing job duties and responsibilities * Time management skills and ability to prioritize About The Team We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. Additional Information This role will be based onsite in our Bangalore office (3x/week). Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

About RipplingRippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.About The RoleWe are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. Our Support Organization is composed of product specific teams such as HR, IT and Finance.If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!What You Will Do * Responsible for supporting our Rippling customers and resolving issues related to our products. * Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment. * Leverage phone, chat, email functionality, and video conferencing to help our customers optimize our products. * De-escalate and resolve issues by leveraging platform and industry expertise. * Become a product expert - you'll be a go-to resource for both customers and coworkers. * Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features. * Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.      What You Will Need * Bachelor's degree * Ability to work a shift between the hours of 6:30 PM IST - 7:00 AM IST (there may be the opportunity to move to a day shift in the future based on performance and business requirements) * Required: 2+ years processing payroll (US or non-US) or operating in a technical support role at a payroll provider * Demonstrated experience problem-solving with attention to detail * Organizational skills and experience improving processes * Strong written and verbal communication skills in English * Flexibility with changing job duties and responsibilities * Time management skills and ability to prioritize      About The TeamWe are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.Additional InformationThis role will be based onsite in our Bangalore office (3x/week).Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

Customer Support Specialist, Payroll - Rippling

&lt;strong&gt;About Rippling&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.&lt;br&gt;&lt;br&gt;Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.&lt;br&gt;&lt;br&gt;Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.&lt;br&gt;&lt;br&gt;We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About The Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. Our Support Organization is composed of product specific teams such as HR, IT and Finance.&lt;br&gt;&lt;br&gt;If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You Will Do&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Responsible for supporting our Rippling customers and resolving issues related to our products. &lt;/li&gt;&lt;li&gt;Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment. &lt;/li&gt;&lt;li&gt;Leverage phone, chat, email functionality, and video conferencing to help our customers optimize our products. &lt;/li&gt;&lt;li&gt;De-escalate and resolve issues by leveraging platform and industry expertise. &lt;/li&gt;&lt;li&gt;Become a product expert - you'll be a go-to resource for both customers and coworkers. &lt;/li&gt;&lt;li&gt;Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features. &lt;/li&gt;&lt;li&gt;Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What You Will Need&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Bachelor's degree&lt;/li&gt;&lt;li&gt;Ability to work a shift between the hours of 6:30 PM IST - 7:00 AM IST (there may be the opportunity to move to a day shift in the future based on performance and business requirements)&lt;/li&gt;&lt;li&gt;Required: 2+ years processing payroll (US or non-US) or operating in a technical support role at a payroll provider&lt;/li&gt;&lt;li&gt;Demonstrated experience problem-solving with attention to detail&lt;/li&gt;&lt;li&gt;Organizational skills and experience improving processes&lt;/li&gt;&lt;li&gt;Strong written and verbal communication skills in English&lt;/li&gt;&lt;li&gt;Flexibility with changing job duties and responsibilities&lt;/li&gt;&lt;li&gt;Time management skills and ability to prioritize&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;About The Team&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Additional Information&lt;br&gt;&lt;br&gt;&lt;/strong&gt;This role will be based onsite in our Bangalore office (3x/week).&lt;br&gt;&lt;br&gt;Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.&lt;br&gt;&lt;br&gt;

Rippling

Mission