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Customer Team Leader

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Co-op

15d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Hospitality & Retail
    People, HR & Administration
  • Stoke-on-Trent

AI generated summary

  • You need a passion for customer care, strong people skills, organizational abilities, a desire to develop leadership, and the flexibility for various shifts. Be ready to lead and support your team!
  • You will provide friendly service, manage the store, train your team, ensure safety and stock accuracy, support the manager, introduce new products, and engage with the local community.

Requirements

  • - A genuine care for the needs of customers and members
  • - The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
  • - Great people skills, with the ability to build positive relationships with customers and colleagues
  • - Strong organisational and problem-solving skills
  • - A desire to learn, grow and develop your leadership skills
  • - The flexibility to work a range of different shifts

Responsibilities

  • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, working in our in-store bakery often taking ownership for managing the store and handling challenging situations
  • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
  • Make sure that the store remains safe, legal, and fully operational
  • Manage diligence checks and stock accuracy to make shopping a great experience for our customers
  • Support your store manager by deputising when they’re not working and delivering a variety of HR processes
  • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
  • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

FAQs

What is the location of the Customer Team Leader position?

The position is located at 25 Devonshire Square, Bentilee, Stoke-on-Trent, ST2 0ES.

What is the pay rate for this position?

The pay rate for the Customer Team Leader position is £13.32 per hour.

What does the contract for this role entail?

The contract is for 20 hours per week, permanent, part-time, with regular overtime.

What are the working hours like for this role?

The working pattern includes varied shifts such as early mornings, afternoons, late evenings, and weekends, which will be discussed during the interview.

Is training provided for this position?

Yes, full, paid training is provided for the Customer Team Leader role.

Is there an age requirement for this position?

Yes, you must be aged 18 or over to be a Customer Team Leader at Co-op, as you'll need to authorize age-related sales.

What benefits are offered to employees in this role?

Employees receive benefits such as 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services, and a 30% discount on all Co-op products.

What are some key responsibilities of the Customer Team Leader?

Key responsibilities include providing friendly service, developing team capabilities, managing store safety, supporting the store manager, and engaging with the local community.

What skills are ideal for someone applying for this position?

Ideal skills include excellent customer service, great people skills, strong organizational abilities, a desire to develop leadership skills, and flexibility to work different shifts.

Can individuals with disabilities apply for this position?

Yes, we welcome applications from individuals with disabilities and can make reasonable adjustments during the recruitment process as part of the Disability Confident scheme.

Co-op

Co-operating for a fairer world

Retail & Consumer Goods
Industry
10,001+
Employees
1863
Founded Year

Mission & Purpose

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores. We’re also: the UK’s number 1 funeral services provider a major general insurer a growing legal services business As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in. So, the more successful we are, the more we can give back to you and your local community. That’s why we’re different.