FAQs
What type of training and support will I receive in this role?
In this role, you will receive full, paid training and dedicated support for your personal development and career progression.
What benefits are available for employees in this position?
Employees in this position can enjoy a 30% discount on all Co-op products in-store, 10% discounts on all other brands (increasing to 20% on payday weekends), a pension scheme with up to 10% employer contributions, Wagestream app for money management, 36 days of holiday (including bank holidays, pro rata for part-time colleagues), virtual healthcare services, employee assistance service, YuLife app rewards, and rotas shared three weeks in advance.
What are the key responsibilities of a Customer Team Leader?
Key responsibilities include providing friendly and thoughtful service, developing team capabilities through coaching and training, ensuring the store remains safe, legal, and fully operational, managing diligence checks and stock accuracy, supporting the store manager, introducing new products and services, and building relationships in the local community.
What qualities are important for someone in this role to have?
It is important for someone in this role to have a genuine care for the needs of customers and members, the ability to lead and support a team, great people skills, strong organizational and problem-solving skills, a desire to learn and grow, and flexibility to work different shifts.