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Customer Team Leader

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Co-op

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    People, HR & Administration
  • Bradford

AI generated summary

  • You must be 18+, care for customers, balance leadership and hands-on work, possess great people skills, solve problems, want to develop leadership, and be flexible with shifts.
  • You will provide friendly service, coach your team, ensure store safety and operations, manage stock accuracy, support HR processes, introduce new products, and engage with the local community.

Requirements

  • You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
  • A genuine care for the needs of customers and members
  • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • Strong organisational and problem-solving skills
  • A desire to learn, grow and develop your leadership skills
  • The flexibility to work a range of different shifts

Responsibilities

  • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
  • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
  • Make sure that the store remains safe, legal, and fully operational
  • Manage diligence checks and stock accuracy to make shopping a great experience for our customers
  • Support your store manager by deputising when they’re not working and delivering a variety of HR processes
  • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
  • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

FAQs

What is the pay rate for the Customer Team Leader position?

The pay rate for the Customer Team Leader position is £13.32 per hour.

What are the working hours for this role?

The working hours for the Customer Team Leader role are 15-30 hours per week, with varied shifts including early mornings, afternoons, late evenings, and weekends.

Is this position full-time or part-time?

This position is part-time with regular overtime available.

What type of training will be provided?

Full, paid training will be provided for the Customer Team Leader role.

Is there an age requirement for this job?

Yes, you must be aged 18 or over to be a Customer Team Leader at Co-op, as you'll need to authorise age-related sales.

What benefits do employees receive?

Employees receive various benefits, including 36 days of holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services, and a 30% discount on all Co-op products.

What qualities should a candidate have for this role?

Candidates should have a genuine care for customers, good people skills, strong organisational and problem-solving skills, and the flexibility to work different shifts.

How does Co-op support employee development?

Co-op provides full, paid training and dedicated support for personal development and career progression.

Are there options for flexible working hours?

Yes, the role requires flexibility as it involves working a variety of shifts.

How can I apply for this job?

You can apply for this role using your mobile device, with no CV needed.

Is there support for employees during life events?

Yes, Co-op offers market-leading policies to help employees through life events such as bereavement, pregnancy loss, fertility treatment, and menopause.

What is the recruitment process like?

As part of the application process, candidates will need to complete two online assessments, which will take around 20 minutes to complete.

Does Co-op have any initiatives for diversity and inclusion?

Yes, Co-op is committed to building diverse teams and creating inclusive environments where all employees can reach their full potential. They celebrate differences and aim to reflect the communities they serve.

What is the Disability Confident scheme?

The Disability Confident scheme ensures that Co-op will always offer an interview to disabled candidates who meet the minimum criteria for a job, and they can make reasonable adjustments in the recruitment process according to needs.

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Co-op

Co-operating for a fairer world

Retail & Consumer Goods
Industry
10,001+
Employees
1863
Founded Year

Mission & Purpose

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores. We’re also: the UK’s number 1 funeral services provider a major general insurer a growing legal services business As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in. So, the more successful we are, the more we can give back to you and your local community. That’s why we’re different.