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Customer Team Leader

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Co-op

1mo ago

  • Job
    Full-time
    Entry Level
  • Sheffield

AI generated summary

  • You must be 18+, genuinely care for customers, balance leadership and hands-on work, possess people skills, be organized, eager to learn, and flexible with shifts.
  • You’ll provide friendly service, coach your team, ensure store compliance, manage stock accuracy, support HR processes, introduce new products, and engage with the local community.

Requirements

  • - You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
  • - A genuine care for the needs of customers and members
  • - The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
  • - Great people skills, with the ability to build positive relationships with customers and colleagues
  • - Strong organisational and problem-solving skills
  • - A desire to learn, grow and develop your leadership skills
  • - The flexibility to work a range of different shifts

Responsibilities

  • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
  • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
  • Make sure that the store remains safe, legal, and fully operational
  • Manage diligence checks and stock accuracy to make shopping a great experience for our customers
  • Support your store manager by deputising when they’re not working and delivering a variety of HR processes
  • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
  • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

FAQs

What is the pay rate for the Customer Team Leader position?

The pay rate for the Customer Team Leader position is £13.32 per hour.

What is the work schedule for this role?

The working pattern includes varied shifts, such as early mornings (from 6 am), afternoons, and weekends, which will be discussed during the interview.

Is training provided for this position?

Yes, full paid training is provided for the Customer Team Leader position.

What are the contract details for this job?

The contract is for 20 hours per week, with regular overtime, and it is a permanent part-time role.

What benefits are offered to employees in this role?

Benefits include 36 days of holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services, and a 30% discount on all Co-op products in stores.

Are there any age requirements for applying for this position?

Yes, applicants must be aged 18 or over to be a Customer Team Leader at Co-op, as they will need to authorize age-related sales.

What qualities are important for a Customer Team Leader?

Important qualities include a genuine care for customers, great people skills, strong organizational and problem-solving skills, and the flexibility to work a range of shifts.

How does Co-op support employees' personal development?

Co-op offers full, paid training and dedicated support for personal development and career progression.

What kind of environment does Co-op aim to create in its stores?

Co-op aims to create inclusive environments where colleagues can reach their full potential and where diversity is celebrated.

Will I need to complete any assessments as part of the application process?

Yes, as part of the application process, you’ll need to complete two online assessments, which will take around 20 minutes.

Co-op

Co-operating for a fairer world

Retail & Consumer Goods
Industry
10,001+
Employees
1863
Founded Year

Mission & Purpose

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores. We’re also: the UK’s number 1 funeral services provider a major general insurer a growing legal services business As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in. So, the more successful we are, the more we can give back to you and your local community. That’s why we’re different.