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Customer Team Leader

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Co-op

3d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    People, HR & Administration
  • Aberdeen

AI generated summary

  • You must be 18+, genuinely care for customers, balance leading and supporting, have great people skills, be organized, eager to learn, and flexible with shift availability.
  • You will provide excellent customer service, coach your team, ensure store safety, manage stock accuracy, support HR processes, lead product introductions, and engage with the local community.

Requirements

  • You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
  • A genuine care for the needs of customers and members
  • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • Strong organisational and problem-solving skills
  • A desire to learn, grow and develop your leadership skills
  • The flexibility to work a range of different shifts

Responsibilities

  • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
  • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
  • Make sure that the store remains safe, legal, and fully operational
  • Manage diligence checks and stock accuracy to make shopping a great experience for our customers
  • Support your store manager by deputising when they’re not working and delivering a variety of HR processes
  • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
  • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

FAQs

What is the pay rate for the Customer Team Leader position?

The pay rate for the Customer Team Leader position is £13.32 per hour.

What are the working hours for this role?

The working hours for this role are 20 hours per week, with a varied shift pattern including early mornings, afternoons, late evenings, and weekends.

Is this position permanent or temporary?

This position is a permanent part-time role.

Do I need to submit a CV to apply for this job?

No, you can apply for this role using your mobile device without needing to submit a CV.

What training is provided for this role?

Full, paid training is provided to help you grow in your career.

What benefits do employees receive at Co-op?

Employees receive benefits including 36 days holiday, a pension with up to 10% employer contribution, access to virtual healthcare services, and a 30% discount on all Co-op products.

Is it necessary to be a certain age to apply for the Customer Team Leader position?

Yes, you must be aged 18 or over to apply, as you’ll need to authorize age-related sales.

What kind of skills are ideal for a Customer Team Leader?

Ideal skills include great people skills, strong organizational and problem-solving abilities, and the capacity to balance team leadership with hands-on work.

How does Co-op support diversity and inclusion?

Co-op is committed to building diverse teams and creating inclusive environments, welcoming applications from everyone and making reasonable adjustments for candidates with disabilities.

What is the Disability Confident scheme?

The Disability Confident scheme is an initiative that ensures disabled candidates who meet the minimum criteria for a job are offered an interview. Co-op participates in this scheme to support inclusivity.

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Co-op

Co-operating for a fairer world

Retail & Consumer Goods
Industry
10,001+
Employees
1863
Founded Year

Mission & Purpose

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores. We’re also: the UK’s number 1 funeral services provider a major general insurer a growing legal services business As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in. So, the more successful we are, the more we can give back to you and your local community. That’s why we’re different.