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Customer Team Leader

2mo ago

Applications are closed

Job
Full-time
Entry, Junior, Mid & Senior Level
Customer Relations
Sales & Business Development
Aberdeen

Requirements

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
A genuine care for the needs of customers and members
The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
Great people skills, with the ability to build positive relationships with customers and colleagues
Strong organisational and problem-solving skills
A desire to learn, grow and develop your leadership skills
The flexibility to work a range of different shifts

Responsibilities

Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
Make sure that the store remains safe, legal, and fully operational
Manage diligence checks and stock accuracy to make shopping a great experience for our customers
Support your store manager by deputising when they’re not working and delivering a variety of HR processes
Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

FAQs

What is the closing date for applications?

The closing date for applications is 08-11-2024.

What is the pay rate for the Customer Team Leader position?

The pay rate for the Customer Team Leader position is £13.32 per hour.

How many hours per week is this job?

The Customer Team Leader position is for 16 hours per week, with regular overtime available.

What is the working pattern like for this role?

The working pattern consists of 4 varied shifts over 7 days, including early mornings, afternoons, late evenings, and weekends.

Is training provided for this position?

Yes, full paid training is provided.

What age must applicants be to apply for this role?

Applicants must be aged 18 or over to apply for the Customer Team Leader position.

What are some of the benefits of working at Co-op?

Benefits include 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services, and a 30% discount on all Co-op products.

What types of tasks will a Customer Team Leader be responsible for?

A Customer Team Leader will deliver great customer service, coach and supervise team members, ensure the store remains safe and operational, and handle various tasks like restocking shelves.

Is there a requirement for the Customer Team Leader to work weekends?

Yes, the role includes working weekends as part of the varied shifts.

Does Co-op support diversity and inclusion in the workplace?

Yes, Co-op is committed to building diverse teams and creating inclusive environments where all colleagues can reach their full potential.

What should I expect in the recruitment process?

As part of the application process, you will need to complete two online assessments, which will take around 20 minutes.

Co-op

Co-operating for a fairer world

Retail & Consumer Goods

Industry

10,001+

Employees

1863

Founded Year

Mission & Purpose

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores. We’re also: the UK’s number 1 funeral services provider a major general insurer a growing legal services business As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in. So, the more successful we are, the more we can give back to you and your local community. That’s why we’re different.