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Customer Team Leader

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Co-op

3mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Dunfermline, +2

AI generated summary

  • You must be 18+, genuinely care for customers, balance leadership and hands-on work, have great people skills, strong organizational abilities, a desire to grow, and be flexible with shifts.
  • You will provide friendly service, manage the store’s operations, coach your team, ensure safety and stock accuracy, support HR processes, introduce new products, and engage with the community.

Requirements

  • You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
  • A genuine care for the needs of customers and members
  • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • Strong organisational and problem-solving skills
  • A desire to learn, grow and develop your leadership skills
  • The flexibility to work a range of different shifts

Responsibilities

  • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
  • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
  • Make sure that the store remains safe, legal, and fully operational
  • Manage diligence checks and stock accuracy to make shopping a great experience for our customers
  • Support your store manager by deputising when they’re not working and delivering a variety of HR processes
  • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
  • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

FAQs

What is the pay for the Customer Team Leader position?

The pay for the Customer Team Leader position is £13.32 per hour.

What are the hours for this role?

The Customer Team Leader position offers 16 to 30 hours per week, with regular overtime available.

What is the working pattern for this job?

The working pattern includes varied shifts such as early mornings, afternoons, late evenings, and weekends, which will be discussed during the interview.

Is training provided for this role?

Yes, full paid training is provided for the Customer Team Leader position.

What qualifications do I need to apply?

You must be aged 18 or over to be a Customer Team Leader at Co-op, as you’ll need to authorise age-related sales.

What kind of benefits do employees receive?

Employees receive benefits including 36 days holiday, a pension scheme with up to 10% Co-op contribution, virtual healthcare access, and a 30% discount on all Co-op products.

What skills are desirable for this position?

Desirable skills include good people skills, strong organizational and problem-solving abilities, a genuine care for customer needs, and the flexibility to work various shifts.

Will I be required to take any assessments during the application process?

Yes, as part of the application process, you’ll need to complete two online assessments that will take around 20 minutes to finish.

Does Co-op offer support for employees' well-being?

Yes, Co-op provides support for physical, mental, and financial well-being, as well as access to an employee assistance service and virtual healthcare services.

How does Co-op support diversity and inclusion?

Co-op aims to build diverse teams, welcomes applications from everyone, and is part of the Disability Confident scheme, offering interviews to disabled candidates who meet the minimum criteria.

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Co-op

Co-operating for a fairer world

Retail & Consumer Goods
Industry
10,001+
Employees
1863
Founded Year

Mission & Purpose

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores. We’re also: the UK’s number 1 funeral services provider a major general insurer a growing legal services business As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in. So, the more successful we are, the more we can give back to you and your local community. That’s why we’re different.