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Customer Team Leader

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Co-op

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Facilities Management
  • Manchester

AI generated summary

  • You must be 18+, genuinely care for customers, balance leadership and hands-on work, have strong people skills, be organized, desire to grow, and be flexible with shift hours.
  • You’ll provide friendly service, coach your team, ensure store safety and operations, manage stock, support HR processes, lead product rollouts, and engage with the local community.

Requirements

  • You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
  • A genuine care for the needs of customers and members
  • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • Strong organisational and problem-solving skills
  • A desire to learn, grow and develop your leadership skills
  • The flexibility to work a range of different shifts

Responsibilities

  • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
  • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
  • Make sure that the store remains safe, legal, and fully operational
  • Manage diligence checks and stock accuracy to make shopping a great experience for our customers
  • Support your store manager by deputising when they’re not working and delivering a variety of HR processes
  • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
  • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

FAQs

What are the working hours for the Customer Team Leader position?

The working pattern includes varied shifts, such as early mornings, afternoons, late evenings, and weekends, to be discussed during the interview.

Is there a minimum age requirement for this position?

Yes, you must be aged 18 or over to be a Customer Team Leader at Co-op, as you’ll need to authorize age-related sales.

What kind of training is provided for this role?

Full, paid training is provided to help you succeed in the Customer Team Leader position.

How many hours per week will I be expected to work?

The contract is for 16 hours per week, with the possibility of regular overtime.

What benefits are offered to employees?

Employees receive 36 days of holiday, a pension scheme with up to 10% Co-op contribution, access to virtual healthcare services, a 30% discount on Co-op products, and many additional benefits.

What does the role involve on a daily basis?

As a Customer Team Leader, you will provide friendly service, coach and supervise team members, manage store operations, and support your store manager.

Is there any flexibility in the shift schedule?

Yes, there is flexibility required, as you will be working a range of different shifts.

How does Co-op prioritize diversity and inclusion?

Co-op aims to build diverse teams and welcomes applications from everyone, celebrating differences and ensuring teams reflect the communities they serve.

Will I need to undergo any assessments during the application process?

Yes, as part of the application process, you will need to complete two online assessments, which will take around 20 minutes.

Are there opportunities for career development in this role?

Yes, Co-op provides dedicated support for personal development and career progression, including full training and opportunities to grow your leadership skills.

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Co-op

Co-operating for a fairer world

Retail & Consumer Goods
Industry
10,001+
Employees
1863
Founded Year

Mission & Purpose

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores. We’re also: the UK’s number 1 funeral services provider a major general insurer a growing legal services business As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in. So, the more successful we are, the more we can give back to you and your local community. That’s why we’re different.