You must care about customers, lead and support your team, have great people skills, be organized, problem-solve, and be willing to learn, grow, and work varied shifts.

You will lead a team in providing friendly service, managing store operations, coaching and training team members, ensuring safety and compliance, promoting new products, and engaging with the local community.

Hospitality & Retail

United Kingdom

Aberdeen

Large

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores.

We’re also:

the UK’s number 1 funeral services provider
a major general insurer
a growing legal services business
As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in.

So, the more successful we are, the more we can give back to you and your local community.

That’s why we’re different.

Retail & Consumer Goods

Co-op

Retail

Customer Team LeaderLocation: Main Street, Blackburn, Aberdeen, AB21 0XNPay: £13.32 per hourContract: 16 hours per week + regular overtime, permanent, part timeWorking pattern: Varied shifts including early mornings (from 5.45am), afternoons, late evenings (until 10.00pm) and weekends, to be discussed at interviewFull, paid training providedYou can now apply for this role using your mobile device (no CV needed!)You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.We’re looking for Customer Team Leaders to join our team at Co-op.When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.What you’ll do<ul><li>Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations</li><li>Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected</li><li>Make sure that the store remains safe, legal, and fully operational</li><li>Manage diligence checks and stock accuracy to make shopping a great experience for our customers</li><li>Support your store manager by deputising when they’re not working and delivering a variety of HR processes</li><li>Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback</li><li>Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan</li></ul>This job would suit people who have<ul><li>A genuine care for the needs of customers and members</li><li>The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor</li><li>Great people skills, with the ability to build positive relationships with customers and colleagues</li><li>Strong organisational and problem-solving skills</li><li>A desire to learn, grow and develop your leadership skills</li><li>The flexibility to work a range of different shifts</li></ul>Why Co-op?<ul><li>Full, paid training and dedicated support for your personal development and career progression</li><li>30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)</li><li>A pension scheme with up to 10% employer contributions</li><li>Wagestream– a money management app giving you access to a percentage of your pay as you earn it</li><li>36 days of holiday (including bank holidays, pro rata for part time colleagues)</li><li>Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations</li><li>24/7 employee assistance service</li><li>YuLife – an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands</li><li>Rotas shared three weeks in advance and accessible on your phone</li><li>Cycle-to-work scheme</li></ul>

Customer Team LeaderLocation: Main Street, Blackburn, Aberdeen, AB21 0XNPay: £13.32 per hourContract: 16 hours per week + regular overtime, permanent, part timeWorking pattern: Varied shifts including early mornings (from 5.45am), afternoons, late evenings (until 10.00pm) and weekends, to be discussed at interviewFull, paid training providedYou can now apply for this role using your mobile device (no CV needed!)You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.We’re looking for Customer Team Leaders to join our team at Co-op.When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.What you’ll doFriendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situationsDevelop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respectedMake sure that the store remains safe, legal, and fully operationalManage diligence checks and stock accuracy to make shopping a great experience for our customersSupport your store manager by deputising when they’re not working and delivering a variety of HR processesLead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedbackBuild relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community planThis job would suit people who haveA genuine care for the needs of customers and membersThe ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floorGreat people skills, with the ability to build positive relationships with customers and colleaguesStrong organisational and problem-solving skillsA desire to learn, grow and develop your leadership skillsThe flexibility to work a range of different shiftsWhy Co-op?Full, paid training and dedicated support for your personal development and career progression30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)A pension scheme with up to 10% employer contributionsWagestream– a money management app giving you access to a percentage of your pay as you earn it36 days of holiday (including bank holidays, pro rata for part time colleagues)Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations24/7 employee assistance serviceYuLife – an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brandsRotas shared three weeks in advance and accessible on your phoneCycle-to-work scheme

Customer Team Leader - Aberdeen

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Co-op

Mission & Purpose