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Customer Team Member

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AF Blakemore & Son Ltd

2mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You should have retail experience, attention to detail, knowledge of legislative responsibilities, cash handling skills, and a willingness to work both independently and as part of a team.
  • You will greet customers, assist with inquiries, process purchases, upsell products, manage stock, maintain the sales floor, complete assigned tasks, and adhere to company policies.

Requirements

  • Previous experience in a similar role and/or industry is preferred
  • Reliably follows instructions and procedures with excellent attention to detail
  • Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence
  • Ability to contribute ideas for delivering exceptional customer service and driving the business forward
  • Experience of using a ‘Challenge 25’ policy desirable
  • Keen and enthusiastic approach to working both in a team and independently
  • Previous cash handling experience is preferred but not essential

Responsibilities

  • Greeting customers in a friendly and welcoming manner.
  • Answering customer inquiries about products and services and assisting customers in finding the items they need.
  • Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
  • Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales.
  • Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
  • Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
  • Adhering to all company policies and procedures and processes.

FAQs

What is the job title for this position?

The job title is Customer Team Member.

What is the location of the job?

The location of the job is at SPAR in Dyserth, Rhyl.

How many hours per week is this job?

The job offers 20 hours per week, with the possibility of more hours when the store needs.

What are the key responsibilities of a Customer Team Member?

Key responsibilities include providing excellent customer service, processing customer purchases, maintaining store operations, and completing additional assigned tasks.

Is previous experience required for this role?

Previous experience in a similar role and/or industry is preferred but not essential.

What skills are important for this job?

Important skills include following instructions with attention to detail, understanding legislative responsibilities, the ability to contribute ideas for exceptional customer service, and having a keen approach to teamwork and independent work.

What benefits are offered with this position?

Benefits include a holiday package, maternity/paternity leave and pay, training and development, staff discounts, paid breaks, access to wellbeing support, company pension scheme, and more.

Is there an opportunity for internal promotions?

Yes, there is a proactive promotion of internal candidates.

What kind of support does the company offer for wellbeing?

The company offers access to emotional support, counselling, legal and financial advice.

Is there a guarantee for interviews for candidates with disabilities?

Yes, as a Disability Confident Committed employer, there is a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

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AF Blakemore & Son Ltd

Retail & Consumer Goods
Industry
5001-10,000
Employees

Mission & Purpose

With more than 100 years of heritage and a trading area that spans across England and Wales, A.F. Blakemore & Son Ltd is one of the UK’s most successful family owned companies. The company began life in 1917 as a counter service grocery store, and has grown from these humble beginnings into a company that now employs more than 7,500 people and has a turnover circa £1.1 billion. Food and drink have always been the lifeblood of A.F. Blakemore and the business now entails retail, wholesale distribution, food service, logistics, specialist foods and shop fitting divisions. As one of the largest divisions of SPAR UK, A.F. Blakemore owns 280 SPAR stores and serves more than 1,000 in total across England and Wales. The company is also a member of the Unitas Wholesale group and a significant supplier to the independent grocery sector across the UK. A.F. Blakemore has always been committed to developing a loyal and dedicated workforce that is focused upon excellent customer service and behaving with integrity. The company has always strived to build partnerships with suppliers and trade partners while never underestimating the role that it plays within the communities it serves. Underpinning everything that A.F. Blakemore does is the company’s values statement, the Blakemore Way. This highlights what A.F. Blakemore stands for and the way that the company has always done and will continue to do business.