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Customer Team Member

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Co-op

1mo ago

  • Job
    Full-time
    Entry Level
  • Sheffield

AI generated summary

  • You should care about customers, build strong relationships, embrace change, solve problems positively, and be flexible with various shifts.
  • You will deliver friendly service, support colleagues, ensure store safety and product availability, introduce new offerings, and engage with the local community.

Requirements

  • A genuine care for the needs of customers and members
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • A positive approach to change and problem solving
  • The flexibility to work a range of different shifts

Responsibilities

  • Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
  • Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
  • Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
  • Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
  • Support your local community – get involved in all kinds of activities and events!

FAQs

What is the pay for the Customer Team Member position?

The pay for the Customer Team Member position is £12.00 per hour.

What are the working hours for this role?

The working pattern includes 3 to 5 shifts out of 7, starting from early mornings at 6 am, to late evenings until 10 pm, including weekends.

Is this a full-time or part-time position?

This is a part-time position with a contract of 16 hours per week, along with regular overtime.

What benefits are offered to Customer Team Members?

Benefits include 31 days of holiday, a pension scheme with up to 10% employer contributions, access to virtual healthcare services, and a 30% discount on Co-op products.

Do I need to submit a CV to apply for this job?

No, you can apply for this role using your mobile device without needing to submit a CV.

What kind of training will I receive?

Full, paid training will be provided to all new Customer Team Members.

Are there opportunities for career progression in this role?

Yes, there are opportunities for personal development and career progression within the Co-op.

Is the Co-op committed to diversity and inclusion?

Yes, Co-op is committed to building diverse teams and creating inclusive work environments that reflect the communities they serve.

What if I have a disability?

Co-op can make reasonable adjustments to the recruitment process according to your needs and participates in the Disability Confident scheme.

Will I need to complete any assessments as part of the application process?

Yes, as part of the application process, you will need to complete two online assessments, which will take around 20 minutes to complete.

Co-op

Co-operating for a fairer world

Retail & Consumer Goods
Industry
10,001+
Employees
1863
Founded Year

Mission & Purpose

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores. We’re also: the UK’s number 1 funeral services provider a major general insurer a growing legal services business As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in. So, the more successful we are, the more we can give back to you and your local community. That’s why we’re different.