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Customer Team Member

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Co-op

1mo ago

  • Job
    Full-time
    Entry Level
  • Leeds

AI generated summary

  • You must be 18+, care for customers, have great people skills, adapt to change, solve problems, and be flexible with shift availability.
  • You will provide excellent customer service, support colleagues, ensure store compliance, assist with product launches, and engage with the local community through various activities.

Requirements

  • You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
  • A genuine care for the needs of customers and members
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • A positive approach to change and problem solving
  • The flexibility to work a range of different shifts

Responsibilities

  • Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
  • Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
  • Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
  • Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
  • Support your local community – get involved in all kinds of activities and events!

FAQs

What is the pay for the Customer Team Member position?

The pay for the Customer Team Member position is £12.00 per hour.

What are the working hours for this role?

The role consists of 18 hours per week, with varied shifts including afternoons, late evenings (until 11pm), and weekends.

Is there an age requirement for this position?

Yes, you must be aged 18 or over to be a Customer Team Member at Co-op, as the role involves working before 6am or after 10pm.

What benefits do employees receive when joining Co-op?

Employees receive benefits including 31 days of holiday, a pension with up to 10% employer contribution, virtual healthcare services, and a 30% discount on all Co-op products in stores.

Will I receive training for this position?

Yes, full paid training will be provided for this role.

Is there an application requirement for this position?

You can apply for this role using your mobile device, and no CV is needed.

What skills are needed for this job?

This job suits individuals who have a genuine care for customers, great people skills, a positive approach to change and problem-solving, and the flexibility to work different shifts.

What kind of support does Co-op provide for employee wellbeing?

Co-op provides support for physical, mental, and financial wellbeing, along with market-leading policies to assist through life events such as bereavement and pregnancy loss.

Is there a process for applicants with disabilities?

Yes, Co-op can make reasonable adjustments to the recruitment process for individuals with disabilities, and they are part of the Disability Confident scheme, ensuring interviews for disabled candidates who meet the minimum criteria.

Will there be assessments I need to complete during the application process?

Yes, as part of the application process for this job, you’ll need to complete two online assessments, which will take around 20 minutes to complete.

Co-op

Co-operating for a fairer world

Retail & Consumer Goods
Industry
10,001+
Employees
1863
Founded Year

Mission & Purpose

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores. We’re also: the UK’s number 1 funeral services provider a major general insurer a growing legal services business As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in. So, the more successful we are, the more we can give back to you and your local community. That’s why we’re different.