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Customer Team Member

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Co-op

3d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Sheffield

AI generated summary

  • You must be 18+, have great people skills, genuinely care for others, be flexible with shifts, and have a positive approach to change and problem solving.
  • You’ll provide friendly service, support colleagues, ensure store safety and stock, introduce new products, and engage with the local community to enhance customer experiences.

Requirements

  • You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
  • A genuine care for the needs of customers and members
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • A positive approach to change and problem solving
  • The flexibility to work a range of different shifts

Responsibilities

  • Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, support with tasks on the post office counter, and doing all you can to deliver a great shopping experience
  • Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
  • Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
  • Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
  • Support your local community – get involved in all kinds of activities and events!

FAQs

What is the job title for this position?

The job title for this position is Customer Team Member.

Where is the location of the job?

The job is located at The Co-operative Food, 38 Chapel Street, Sheffield, S13 7TN.

What is the pay rate for this role?

The pay rate for this role is £12 per hour.

What type of contract is offered for this position?

The position offers a permanent, part-time contract with 12 hours per week, plus regular overtime.

What are the working hours like for this position?

The working pattern includes varied shifts such as early mornings (store opening), afternoons, late evenings until 10 pm, and weekends; specific shifts will be discussed at the interview.

Is training provided for this role?

Yes, full, paid training is provided for this role.

What is the minimum age requirement to apply for the Customer Team Member position?

Applicants must be aged 18 or over to apply, as the role requires working before 6am or after 10pm.

What benefits do employees receive at Co-op?

Employees receive amazing benefits including 31 days of holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for themselves and their family, and a 30% discount on all Co-op products in stores.

What kind of tasks will I be responsible for as a Customer Team Member?

As a Customer Team Member, you’ll provide great service on the tills and shop floor, restock shelves, clean up spills, respond to customer queries, and support your store colleagues.

What kind of personal qualities is Co-op looking for in a Customer Team Member?

Co-op is looking for individuals who genuinely care for customers, have great people skills, a positive approach to change and problem solving, and flexibility to work various shifts.

How does Co-op support employees' mental, physical, and financial well-being?

Co-op provides support for employees' mental, physical, and financial well-being through various programs and market-leading policies for life events, alongside access to virtual healthcare services.

Will I need to complete any assessments as part of the application process?

Yes, as part of the application process, you will need to complete two online assessments which will take around 20 minutes.

Is Co-op committed to diversity and inclusion in the workplace?

Yes, Co-op is committed to building diverse teams and creating inclusive environments, welcoming applications from everyone and making reasonable adjustments during the recruitment process for those who need them.

What is the Disability Confident scheme and how does it relate to the application process?

The Disability Confident scheme ensures that disabled candidates who meet the minimum criteria are offered an interview. Co-op actively participates in this scheme and will ask applicants if they would like to be considered under it during the application process.

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Co-op

Co-operating for a fairer world

Retail & Consumer Goods
Industry
10,001+
Employees
1863
Founded Year

Mission & Purpose

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores. We’re also: the UK’s number 1 funeral services provider a major general insurer a growing legal services business As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in. So, the more successful we are, the more we can give back to you and your local community. That’s why we’re different.