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Customer Team Member

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Co-op

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You should genuinely care for customers, possess strong people skills, adapt positively to change, and be flexible with shift work.
  • You will provide friendly service, support colleagues, ensure store safety and stock availability, introduce new products, and engage with the local community through events and activities.

Requirements

  • A genuine care for the needs of customers and members
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • A positive approach to change and problem solving
  • The flexibility to work a range of different shifts

Responsibilities

  • Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
  • Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
  • Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
  • Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
  • Support your local community – get involved in all kinds of activities and events!

FAQs

What is the pay rate for the Customer Team Member position?

The pay is £13.15 per hour, including the London allowance.

What is the contract type for this role?

The contract is permanent, part-time, with 12 hours per week and regular overtime opportunities.

What are the working hours for this position?

The working pattern includes varied shifts such as early mornings, afternoons, late evenings, and weekends.

Is training provided for this role?

Yes, full paid training is provided.

Are there any benefits offered to employees?

Yes, employees receive 31 days of holiday, access to a pension with up to a 10% Co-op contribution, virtual healthcare services, and a 30% discount on all Co-op products.

What kind of tasks will I be responsible for as a Customer Team Member?

You will provide great service at the tills and on the shop floor, support restocking shelves, clean up spillages, and help introduce new products and services.

What skills does this role require?

The role suits individuals who care for customers, have great people skills, a positive approach to change, and the flexibility to work various shifts.

How does Co-op support employee wellbeing?

Co-op provides support for physical, mental, and financial wellbeing, including policies for various life events.

Are there opportunities for career progression?

Yes, Co-op offers dedicated support for personal development and career progression.

What is the Disability Confident scheme?

The Disability Confident scheme means that disabled candidates who meet the minimum criteria will always be offered an interview.

Will I need to complete assessments as part of the application process?

Yes, you will need to complete two online assessments, which will take around 20 minutes to finish.

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Co-op

Co-operating for a fairer world

Retail & Consumer Goods
Industry
10,001+
Employees
1863
Founded Year

Mission & Purpose

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores. We’re also: the UK’s number 1 funeral services provider a major general insurer a growing legal services business As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in. So, the more successful we are, the more we can give back to you and your local community. That’s why we’re different.