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Customer Team Member

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Co-op

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Durham

AI generated summary

  • You must be 18+, genuinely care for customers, have great people skills, be positive towards change, and flexible to work various shifts.
  • You will provide friendly service, support colleagues, ensure store safety, introduce new products, and engage with the local community to enhance the shopping experience.

Requirements

  • You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
  • A genuine care for the needs of customers and members
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • A positive approach to change and problem solving
  • The flexibility to work a range of different shifts

Responsibilities

  • Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
  • Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
  • Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
  • Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
  • Support your local community – get involved in all kinds of activities and events!

FAQs

What are the working hours for the Customer Team Member position?

The working hours include varied shifts, with early mornings starting at 5:45am, afternoons, late evenings until 11:00pm, and weekends.

What is the pay rate for this role?

The pay rate is £12.00 per hour.

What is the contract type for the Customer Team Member position?

The contract type is permanent, part-time, with 12 hours per week and regular overtime.

Is training provided for this position?

Yes, full paid training is provided for all Customer Team Members.

Are there any age requirements for this job?

Yes, you must be aged 18 or over to be a Customer Team Member due to the nature of the work involving shifts before 6am or after 10pm.

What benefits do Co-op employees receive?

Co-op employees receive benefits such as 31 days of holiday, a pension with up to 10% employer contributions, access to virtual healthcare services, and a 30% discount on Co-op products.

What kind of tasks will I be doing as a Customer Team Member?

You will be providing customer service at the tills and on the shop floor, re-stocking shelves, cleaning up spillages, and supporting the local community.

Do I need to submit a CV to apply for this job?

No, you do not need to submit a CV; you can apply directly using your mobile device.

Is there support for employees' wellbeing at Co-op?

Yes, Co-op provides support for physical, mental, and financial wellbeing, along with resources for navigating life events.

How does Co-op promote diversity and inclusion?

Co-op strives to build diverse teams and welcomes applications from everyone. They celebrate differences and provide reasonable adjustments during the recruitment process for those with disabilities.

What is Wagestream?

Wagestream is a money management app that allows employees to access a percentage of their pay as they earn it.

What is the application process for this job?

As part of the application process, you will need to complete two online assessments, which will take around 20 minutes.

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Co-op

Co-operating for a fairer world

Retail & Consumer Goods
Industry
10,001+
Employees
1863
Founded Year

Mission & Purpose

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores. We’re also: the UK’s number 1 funeral services provider a major general insurer a growing legal services business As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in. So, the more successful we are, the more we can give back to you and your local community. That’s why we’re different.