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Customer Team Member

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Co-op

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Reading

AI generated summary

  • You must be 18+, care for customers, have great people skills, adapt positively to change, solve problems, and be flexible with shift work.
  • You will provide friendly service, support colleagues, ensure store safety, introduce new products, and engage with the local community to enhance customer experiences.

Requirements

  • You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
  • A genuine care for the needs of customers and members
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • A positive approach to change and problem solving
  • The flexibility to work a range of different shifts

Responsibilities

  • Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
  • Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
  • Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
  • Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
  • Support your local community – get involved in all kinds of activities and events!

FAQs

What is the pay rate for the Customer Team Member position?

The pay rate for the Customer Team Member position is £12.00 per hour.

How many hours will I be working each week?

The contract offers between 20 to 39 hours per week, plus regular overtime options.

What are the working hours for this role?

The working pattern includes varied shifts such as early mornings, afternoons, late evenings (until 10:30 pm), and weekends.

Is training provided for this position?

Yes, full paid training is provided for all new Customer Team Members.

Can I apply for this position without a CV?

Yes, you can apply for this role using your mobile device without the need for a CV.

What are the age requirements to become a Customer Team Member?

You must be 18 years or older to be a Customer Team Member, as the role involves working before 6 am or after 10 pm.

What benefits do employees receive at Co-op?

Employees receive a range of benefits including 31 days holiday, a pension with up to 10% Co-op contribution, virtual healthcare services, and a 30% discount on all Co-op products.

What kind of tasks will I be doing in this role?

Tasks include providing friendly service at the tills and shop floor, re-stocking shelves, cleaning up spillages, and supporting customers with queries.

What qualities should I have to be successful in this role?

Successful candidates should have a genuine care for customers, great people skills, a positive approach to change and problem-solving, and flexibility to work various shifts.

How does Co-op support diversity and inclusion?

Co-op aims to build diverse teams and welcomes applications from everyone, celebrating differences and ensuring an inclusive workplace.

Will I need to take any assessments as part of the application process?

Yes, as part of the application process, you will need to complete two online assessments, which will take around 20 minutes.

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Co-op

Co-operating for a fairer world

Retail & Consumer Goods
Industry
10,001+
Employees
1863
Founded Year

Mission & Purpose

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores. We’re also: the UK’s number 1 funeral services provider a major general insurer a growing legal services business As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in. So, the more successful we are, the more we can give back to you and your local community. That’s why we’re different.