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Customer Team Member

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Co-op

27d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Aberdeen

AI generated summary

  • You must be 18+, genuinely care for customers, have strong people skills, a positive attitude toward change, and flexibility to work various shifts.
  • You’ll provide friendly service, support colleagues, ensure store compliance, introduce new products, and engage with the local community for a great shopping experience.

Requirements

  • You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
  • A genuine care for the needs of customers and members
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • A positive approach to change and problem solving
  • The flexibility to work a range of different shifts

Responsibilities

  • Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience
  • Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
  • Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
  • Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
  • Support your local community – get involved in all kinds of activities and events!

FAQs

What is the pay rate for the Customer Team Member position?

The pay rate for the Customer Team Member position is £12.00 per hour.

What is the weekly hour commitment for this job?

The position requires an 8-hour per week commitment, with opportunities for regular overtime.

Are there specific age requirements for this role?

Yes, applicants must be aged 18 or over to work as a Customer Team Member at Co-op.

What kind of training is provided for this role?

Full, paid training is provided for all Customer Team Members.

What are the main responsibilities of the Customer Team Member?

Responsibilities include providing friendly customer service, re-stocking shelves, cleaning up spillages, introducing new products, and supporting community activities.

What benefits do Customer Team Members receive?

Benefits include 31 days of holiday, a pension scheme with up to 10% employer contributions, virtual healthcare services, a 30% discount on Co-op products, and more.

What is the working pattern for this role?

The working pattern involves varied shifts, including early mornings, afternoons, late evenings, and weekends.

Is there a possibility for career progression in this role?

Yes, there is dedicated support for personal development and career progression.

Does Co-op offer flexibility in work shifts?

Yes, flexibility to work a range of different shifts is required and supported.

How does Co-op ensure an inclusive workplace?

Co-op aims to build diverse teams and welcomes applications from everyone, celebrating differences and making reasonable adjustments in the recruitment process for individuals with disabilities.

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Co-op

Co-operating for a fairer world

Retail & Consumer Goods
Industry
10,001+
Employees
1863
Founded Year

Mission & Purpose

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores. We’re also: the UK’s number 1 funeral services provider a major general insurer a growing legal services business As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in. So, the more successful we are, the more we can give back to you and your local community. That’s why we’re different.