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Customer Value Specialist - Box Hill Fixed term 12 months

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Bupa

21d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Melbourne
  • 24d left

AI generated summary

  • You must speak Mandarin, work full-time with rotating Saturdays, attend training for 4-6 weeks, and pass a background check. Position starts on January 13, 2025.
  • You will recommend health products, build community relationships, assist members with transactions, ensure they understand their insurance, address concerns, and educate on benefits.

Requirements

  • Mandarin speaking applicants are encouraged to apply as we have a large Mandarin speaking demographic customer base and these language skills will assist us operationally to deliver an outstanding customer experience to these customers.
  • This is a full time fixed term contract position, working 38 hours per week including rotating Saturdays.
  • The first 4-6 weeks are dedicated to full time training (Mon – Fri business hours).
  • This position commences 13 January 2025.
  • Everyone who makes it through to offer will be required to complete a background check which includes a police check.

Responsibilities

  • Providing individual recommendations of the most suitable health and wellbeing products based on the customer needs, showcasing the value and benefits of these products for easy decision making.
  • Working within the wider community to develop business and community-based relationships that promote the Bupa brand and products and the acquisition of new members.
  • Assist our existing Bupa members in their day to day transactions.
  • Ensure the customers understand the full value of their health insurance product.
  • Provide solutions to any identified concerns or needs.
  • Educate members on all the benefits they can access.

FAQs

What is the duration of the Customer Value Specialist position?

The position is a fixed-term contract of 12 months.

Where is the Customer Value Specialist role located?

The role is based in our Box Hill Store.

What are the working hours for this position?

This is a full-time position working 38 hours per week, including rotating Saturdays.

When does the position commence?

The position will commence on 13 January 2025.

Is prior experience in sales required for this role?

While sales experience is beneficial, the role is focused on connecting with customers and delivering health solutions, making a passion for customer service and sales essential.

What kind of training is provided for this role?

The first 4-6 weeks will be dedicated to full-time training, which includes classroom training, e-Learning, and on-the-floor product knowledge training.

Are there language requirements for the role?

Mandarin speaking applicants are encouraged to apply, as there is a large Mandarin-speaking customer base.

What benefits does Bupa provide its employees?

Bupa offers comprehensive health and wellbeing programs, career development initiatives, and rewards for employee success.

Is there an opportunity for personal development in this role?

Yes, Bupa supports personal development and provides room for growth through various training programs.

Will I need to undergo a background check?

Yes, all candidates who make it through to offer will be required to complete a background check, which includes a police check.

Our purpose is helping people live longer, healthier, happier lives and making a better world.

Science & Healthcare
Industry
10,001+
Employees
1947
Founded Year

Mission & Purpose

upa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.