FAQs
What qualities are important for a successful CX Team Member in this role?
A successful CX Team Member should have a passion for athletic sneakers and apparel, be able to engage in friendly conversations with customers, work well in a team, and be able to resolve customer issues with a positive attitude.
How will my success be measured in this role?
Success in this role will be measured through personal and productivity goals, as well as your ability to provide a great in-store experience to every customer.
What is the importance of providing a great in-store experience to customers?
Providing a great in-store experience is essential for building customer loyalty, increasing sales, and creating a positive brand image.
How can I improve my individual skills on the sales floor?
You can improve your individual skills on the sales floor by staying up to date on the latest styles, actively engaging with customers, and seeking feedback from your team members.
What should I do if I encounter a difficult customer?
If you encounter a difficult customer, it is important to remain calm, listen to their concerns, and try to find a solution that meets their needs. If you need assistance, don't hesitate to reach out to a team member or manager for support.